What are the responsibilities and job description for the Warehouse Area Manager- USA Parkway position at Tellworks Communications?
Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. Our company offers warehouse and logistics services as well as value added services and supply chain consulting for companies who depend on service excellence and require a personalized, rather than one-size-fits-all, approach to their materials management requirements.
In conjunction with affiliated companies Makt-Trans Freight and AIMSPlus Software who provide transportation services and warehouse management system solutions respectively, Tellworks Logistics is uniquely positioned to streamline logistics and inventory operations using advanced technology to create measurable value for our customers and tremendous growth opportunities for our associates.
Tellworks Logistics is a rapidly growing logistics company known for its entrepreneurial spirit and agility. We are seeking an experienced and dynamic Order Wave Manager to join our team. This role provides a unique opportunity for the right candidate to wield substantial influence in the success and growth of our organization.
Primary Job Responsibilities
- Troubleshoot problems including discrepancies, system processing issues, and operational opportunities and provide corrective action to resolve.
- Oversee daily order fulfillment activities including order processing, picking, and packing.
- Working with internal WMS software development team to optimize warehouse and fulfillment operations.
- Tracking Replenishment and pick face inventory levels to meet or processing requirements.
- Record and monitor KPI’s (SLA’s) per contract; working with Management as needed to rectify and resolve issues that have contributed to underperformance.
- Ensure that all processes related to department tasks are followed and take corrective action when not followed.
- Safeguards warehouse operations and contents by monitoring security procedures and protocols.
- Drive process improvement and warehouse process standardization; ensuring that training is completed as needed
- Drive Safety Initiative; ensuring that the facility is maintained in a safe, clean and orderly condition.
- Provide leadership and coaching to site-based team thru active recruiting, training and evaluating employees
Expectations
- Committed to Truth, Trust, and Integrity
- Committed to achieving world-class performance standards
- Elevated level of dedication, loyalty, and commitment to the team.
- Ability to handle changing priorities and use good judgment in stressful situations
- Excellent talent management and team building skills
- Excellent verbal, non-verbal, and written communication skills
- Availability to work irregular or extended hours including nights, weekends and holidays as necessary
- Must be able to stand/walk for extended periods of time
- Strong knowledge of warehouse operations
- Assertive, energetic and tireless focus on customer service
- Ability to anticipate customer and team needs and provide proactive support
Qualifications and Experience
- 5 years of management and/or leadership experience in logistics
- Proven track record of analytical, interpersonal, leadership, and project management skills
- Undergraduate degree preferred, or relevant experience in relevant field of study
- Lean Six Sigma Experience and Continuous Process Improvement knowledge and experience preferred