What are the responsibilities and job description for the Customer Support Specialist - Benelux position at Tellent?
Customer Support Benelux
Step into a dynamic, fast-growing company where customer support experience helps shape our future with a collaborative and high-energy team. Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 95% which is a good indicator of how big of an impact you can have as a Support Specialist. The overall compensation for Customer Support Specialist is 37,200 base euros annually benefits (see below)
About the Team
We are a growing team of 20 Customer Support Specialists across Amsterdam, Paris, Spain and Poland offices and our mission is to assist, educate, troubleshoot, and go above and beyond to resolve customer and platform problems.
The team works closely together on a daily basis and supports each other no matter the difficulty of the customer requests. Weekly team meetings, as well as regional meetings, allow for open communication and great team bonding.
What you’ll do:
As a Support Specialist, you will be responsible for helping our customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise. Furthermore:
You provide friendly, precise 1st line support via our ticketing system, video calls and phone calls
You will be responsible for the care of our Benelux customers on two minimum two product lines, resolving issues, answering questions, and listening to their feedback
You know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success, tech and product team)
You work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
You automatically gain a seat on the product team, providing feedback to ultimately make us the best software
What you'll bring to the team:
Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work. You also:
Have at least 1 year of experience in a customer care/client-facing role
Are (near) Native Dutch and fluent in English
Will be working closely with our technical team, so possessing strong technical skills is highly advantageous
Have strong interpersonal skills and a passion for consistently providing a great customer experience are normal to you.
Experience in troubleshooting tech issues and replying with information in an understandable way to customers comes easy to you.
Have a customer-centric approach: you turn towards customers with empathy and are understanding of their problems
Have a team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
Are adaptable: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
Are Eager to develop: you're receptive to constructive feedback and you are keen to advance your skills
What we offer:
Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam
A chance to be part of and shape one of the most ambitious scale-ups in Europe
Work in a diverse and multicultural team
€1,500 annual training budget plus internal training
Pension plan, travel reimbursement, and wellness perks
28 paid holiday days 2 additional days to relax in 2025
Work from anywhere for 4 weeks/year
An inclusive and international work environment with a whole lot of fun thrown in!
Apple MacBook and tools
€200 Home Office budget
We’ll save you the startup pitch of Friday beers and ping-pong. Visit our Instagram to check us out!
About Tellent
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle.
With a team of 250 talented professionals across global hubs, we support 7,000 organizations in 100 countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500 partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.
Salary : $1,500 - $37,200