What are the responsibilities and job description for the Account Manager DACH position at Tellent?
***The salary listed consists of the fixed and a variable component.***
Your Mission
As an Account Manager (AM), you will play a key role in driving Tellent’s growth by delivering value to clients and achieving ambitious revenue goals. Your responsibilities will include upselling, cross-selling and negotiating renewals. Building strong client relationships will be essential to ensuring their needs are met while driving business expansion.
You will act as the primary liaison for identifying and capitalizing on commercial opportunities, directly contributing to Tellent’s Net Revenue Retention (NRR) objectives. This role requires a proactive, customer-focused approach and close collaboration with cross-functional teams.
Your primary focus will be maximizing customer value within your portfolio, with potential additional impact on tech-touch customers. You will drive revenue by identifying upsell opportunities and promoting higher-tier plans or additional products by Tellent. A key part of your role will be guiding customers through the transition to updated pricing models, ensuring transparency and satisfaction.
Collaboration with the Customer Success Management (CSM) team will be crucial to strengthening customer relationships and unlocking commercial opportunities. By driving initiatives that benefit both Tellent and its customers, you will contribute significantly to the company’s success.
About the team The Account Management Team consists of 3 Account Managers. This role sits within our DACH sales team, covering the whole german speaking territory. Its mission is to develop the sales engine running and convert leads into long-term customers, aligning with Tellent’s commercial objectives.
Your 12-month journey
During the first 3 months: You will focus on learning Tellent’s products, processes, pricing models, and customer needs. During onboarding, you will complete training in commercial strategies, shadow customer interactions, and begin supporting pricing renewals and cross-sell. By the end of this period, you will have a strong foundation in our systems, tools, and account management best practices.
Within 6 months: You will be independently managing your portfolio, driving upsells, cross-sells, and renewals. You’ll confidently navigate pricing migrations, uncover new opportunities, and ensure customer satisfaction by delivering value and fostering trust.
After 1 year: You will be a key contributor to Tellent’s growth, with a proven track record in revenue generation and client retention. Equipped with deep product knowledge and market insights, you will be ready to explore advanced responsibilities and personal development opportunities.
What you´ll be doing
Manage your portfolio and parts of our tech-touch customers by driving upselling, cross-selling, pricing migrations, and renewals.
Identify and act on commercial opportunities from leads and proactive outreach.
Build strong relationships to ensure long-term client success and satisfaction.
Collaborate with CSMs and provide insights to improve Tellent’s offerings.
Characteristics that could set you apart
Familiarity with sales and customer success tools and platforms(eg Hubspot CRM, Planhat)
Experience in developing and implementing data-driven strategies to determine customer approaches.
What you’ll bring to the team
4 years of experience in Account Management in SaaS.
Proven track record of consistent quota attainment.
Proven ability to run an organized and effective sales process, prioritizing tasks and managing the sales funnel.
A track record of managing portfolios, driving renewals, and achieving revenue goals.
Strong analytical, communication, and negotiation skills.
A proactive, collaborative attitude in fast-paced environments.
A team player attitude and a curiosity-driven mindset.
Top-notch presentation and interpersonal skills, with an ability to build relationships.
Competitive drive to grow your market while upholding a high level of integrity.
Native-level in German with strong English communication skills (company language is English).
Experience in selling a suite or multi-product offering is a plus.
Why Tellent 💜
Flexibility as we are open to hire in different locations
Ability to work from one of our offices or remote
A chance to be part of and shape one of the most ambitious scale-ups in Europe
Work in a diverse and multicultural team
€1,500 annual training budget plus internal training
28 paid holiday days 2 additional days to relax in 2025
Work from anywhere for 4 weeks/year
An inclusive and international work environment with a whole lot of fun thrown in!
Apple MacBook and tools
€400 travel budget to visit your colleagues in Poland or France
€200 Home Office budget
We’ll save you the startup pitch of Friday beers and ping-pong. Visit our Instagram to check us out! https://www.instagram.com/tellenthq
About Tellent
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle.
With a team of 250 talented professionals across global hubs, we support 7,000 organizations in 100 countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500 partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.
Salary : $60,000 - $70,000