What are the responsibilities and job description for the Content Moderator - Vietnamese - Bangkok position at Teleperformance?
Overview
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.
A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.
Qualifications
Qualifications:
- Bachelor’s degree in any field.
- Fresh graduates are welcome to apply.
- Excellent attention to detail and ability to maintain focus during repetitive tasks.
- Strong understanding of social media platforms and various content types.
- Ability to stay current with evolving content policies and guidelines.
- Analytical and critical thinking skills.
- Ability to work in different shifts rotation (24/7 shifts).
- Ability to work on site for 100%.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Fluent in Vietnamese language and B2 level in English.
- Must be able to speak, read and write the required language to support
Technical Skills:• Minimum typing speed of 40wpm with a 90% accuracy score.• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Your application will include the following questions:
- Which of the following statements best describes your right to work in Thailand?
- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
- Which of the following languages are you fluent in?
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
- Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines
- Generate data sets for production and machine learning purposes
- Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
- Review and classify emotions, gestures, and other relevant elements in content
- Annotate images in heat graphs or spectrograms to determine sleeping or active states
- Understand and stay up-to-date with content policies and guidelines
- Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format
- Identify content that does not comply with requirements and flag it for action
- Use basic judgment to perform required tasks effectively and accurately
- Display a strong bias to doing what’s right for our community in supporting social media’s mission
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Work in a 24/7 shift rotation