What are the responsibilities and job description for the Collections Supervisor | Automotive | Port St. Lucie, FL (On-site) position at Teleperformance?
Overview
Compensation: $21 - $21 Hourly
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
Responsibilities
Your Responsibilities
- Supervise, coach, and develop a team of collections representatives to ensure productivity, achievement of collection targets, adherence to quality standards, and delivery of exceptional customer service.
- Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
- 80% of your day will consist of coaching and educating agents on how to improve their performance
- Create an environment focusing on fun, enthusiasm and accountability
- Take initiative and show leadership by creating performance improvement plans
- Administer coaching and disciplinary action when appropriate
- Handle both internal and client led performance discussions
- Perform other related duties and assignments as required and as assigned by supervisor or other management
- Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
- Must be able to take calls when needed.
Qualifications
Qualifications
- College degree preferred or equivalent work experience required
- Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
- Open availability during hours of operation (M-F, 7AM - 11PM & Sat 9AM - 5:30PM)
- Solid organizational, administrative, leadership and time management skills
- Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
- Must have a keen sense of attention to detail
- Skilled in determining why and how tasks should be attempted and their effective completion
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
- Excellent written and verbal communication skills consistent with North American business standards
- Must have availability to work various shifts influenced by current business needs
- Excellent attendance history is required
- Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks
Required Skills
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Salary : $21