What are the responsibilities and job description for the Pre-License Training position at Teleperformance USA?
About Teleperformance
We deliver advanced digital business services to help top brands streamline their businesses in meaningful and sustainable ways.
With over 500,000 people speaking more than 300 languages, our global scale and local presence enable us to support our communities, clients, and the environment.
Benefits of working with us include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach combined with deep industry expertise.
You will be a key contributor in making this happen by fielding customer inquiries and finding innovative solutions.
In a collaborative environment, you will interact with people from diverse backgrounds and have the chance to grow and challenge yourself daily.
Our Chief Client Officer started as an agent and rose to the company's highest level, demonstrating that career growth is limitless at Teleperformance.
This position will be based on-site at our Port Saint Lucie, Florida location.
Your Responsibilities
As a Pre-Licensed Representative, your main responsibility is to find innovative solutions to customer questions, issues, and concerns.
- Handle and respond to all customer inquiries carefully
- Provide excellent customer service through active listening
- Treat customer information confidentially and sensitively
- Aim to resolve issues on the first call by being proactive
- Communicate effectively with customers
We are looking for fearless individuals who deliver only the best in all they do.
- Minimum 6 months customer service experience
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Preferred: 6 months Call Center experience
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Be One of Our People
We strive to provide a work environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day.
We believe happy and healthy employees are more productive, creative, and engaged.
We commit to providing a workplace conducive to happiness and a healthy work-life balance.
We aim to create a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer.
