What are the responsibilities and job description for the Employee Engagement Coordinator position at Teleperformance USA?
Category : Client Operations
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Your Responsibilities
Required Skills
Be Part of Our TP Family
TP is an Equal Opportunity Employer
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Your Responsibilities
Create and rollout employee engagement programs and initiatives including Corporate Social Responsibility- Develop and implement Great Place to Work action plans
- Own the execution and success of domestic and global campaigns
- Oversee regional Employee Engagement Specialist and Citizen of the World Ambassador teams
- Management of employee recognition programs and annual awards
- Promote site events through written articles and social media
- Conduct audits to ensure charitable efforts align with processes
- Manage budgets for monthly, quarterly and annual activities
- Excellent oral and written communication skills, as well as outstanding interpersonal skills
- Ability to work independently and possess a strong set of creative thinking skills
- Able to facilitate group and team efforts on a wide variety of initiatives
- Assist with other duties as required and requested by supervisor or other management staff
- Thrive as a team player in a fast paced, high energy, change orientated environment
- Ability to multitask is critical
- Must always present a professional appearance and manner
Required Skills
Minimum 1 year previous admin experience in high paced customer focused environment- Requires being highly customer‑service–oriented, outgoing, and energetic
- Excellent organizational and communication skills
- Ability to prioritize and complete multi-task assignments
- Strong attention to detail
- Microsoft Office (Word, OneNote, Power Point, Excel)
- Knowledge of Social Media – Facebook, Twitter, Instagram, YouTube, etc.
- Must be flexible with availability and schedule to meet business needs
- Solid organizational, administrative, leadership and time management skills
- Able to demonstrate personal ownership of tasks and follow through to obtain desired results
- Skilled in determining why and how tasks should be attempted and their effective completion
- Proven experience in overcoming unexpected difficulties and using logical problem solving skills
- Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit check
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
Benefits:
Health Insurance, Vacation & Paid Time Off, Job Training