What are the responsibilities and job description for the Desktop Engineer position at Teleperformance USA?
About Us
We are a global digital business services company, delivering advanced digitally powered services to help the world's best brands streamline their businesses in meaningful and sustainable ways.
With over 500,000 people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment.
Benefits of Working with Us:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee Wellness and Engagement Programs
Our Approach
We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs and deliver only the best in all that we do.
You will become a key contributor in making this happen.
Your Responsibilities
Position Summary
- Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer
Main Duties, Responsibilities, and Requirements
- Support all aspects of LAN-based networking
- Install and maintain computer hardware and software
- Install and maintain voice systems to support call-flow; usually limited to cabling, phones, headsets, and software
- Cable new and existing locations for new network, phone, or other equipment
- Repair or upgrade computer systems as needed
- Provide Tier 1 level support on hardware and software technical issues
- All other duties as requested by the Director of Desktop Support, Desktop Manager, or Lead Desktop Engineer
- Must have a strong understanding of network routing protocols and their practical applications on global networks
- Experience in managing distributed inventory of network equipment
- Experience in virtual networking setup using VMware
- Experience with Cisco and Juniper product lines at a technical and hardware level
- Hands-on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
- Experience with VoIP and supporting VoIP over a production WAN
- Ability to view a computer monitor for several hours at a time
- Candidates must have open availability and be able to work additional hours as needed
- Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience
Preferred Qualifications
Join Our Family
We provide an environment where employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
We Are an Equal Opportunity Employer
