What are the responsibilities and job description for the Customer Service Representative position at Teleperformance USA?
About TP
Teleperformance is a global digital business services company that delivers the most advanced digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
We have more than 500,000 inspired people speaking over 300 languages, allowing us to be a force for good in supporting our communities, clients, and the environment with our global scale and local presence.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do.
You will become a key contributor in making that happen by fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit.
Your Responsibilities
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call-related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
We're looking for fearless people who are inspired to deliver only the best in all that we do.
- This position will be based onsite at our Port St. Lucie, FL site location. Hires must reside within a 30-mile radius of Port St. Lucie, FL.
- Must successfully pass the skills assessment (digital interview).
- 6 months of Customer service experience preferred.
- Over 18 years of age.
- Ability to type 25 wpm.
- High School Graduate or GED.
- Comfort with desktop computer systems.
- Proven oral & written communication skills.
- Logical problem-solving skills.
- Ability to navigate Windows operating systems.
- Organization and work prioritization skills.
- 1 year of Call center Inbound call work required.
Be Part of Our TP Family
We strive to provide an environment where employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe that happy and healthy employees are more productive, creative, and engaged.
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by positive, supportive, and challenging people. We create a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
