What are the responsibilities and job description for the Field Solution Engineer-Mountain West position at Telarus?
*Needs to reside in the Mountain West area
Overall Responsibility:
Help support the queue of complex opportunities that need sales engineering. While the requests may come from sales partners, AVPs, or other internal employees, it’s imperative that we act as an engineer on our Technology Advisors’ (TA) behalf, helping support the complex sales process remotely and sometimes in person. It’s also critical that this person track, report on, and manage their opportunity funnel to ultimately drive more sales.
Key areas of Responsibility:
- Drive company revenue growth by improving TA performance monthly and work to enhance or expand opportunities.
- Maintain healthy and positive working relationship with all TAs
- Initiate, build, and maintain working relationships with supplier contacts in local regions
- Log and communicate registered opportunities for Channel Manager follow-up
- Identify needs for regional TA training and schedule appropriately
- Train on and keep up to date with emerging provider products/services
- Train internal new hires on specific technologies
- Ability to identify and discuss potential opportunities across the entire technology spectrum: Security, CX, Cloud, Network, Mobility, AI, or IoT
- Coordinate meetings and lead discovery calls with customers on TAs’ behalf and uncovers any opportunities
- Ability to drive deals to close
- Prepare and deliver engaging technical presentations
- Provide accurate reporting and tracking of activity in Salesforce
Consults With:
- Supplier Channel Managers
- Supplier Engineers
- Telarus Field Support Managers
- Other Telarus Engineers
- Telarus Technology Advisors
- All levels of management
Qualifications:
- Effective communicator via all modes of communication
- Effective listener
- Dynamic and engaging presenter
- Ability to ask probing questions in a conversational manner
- Must have a positive attitude with a relentless drive for professional growth
- Ability to manage multiple opportunities and identify/address individual issues
- Display an ability to think critically through issues to identify an appropriate solution
- Maintain a role of ethics and honesty
- Requires one industry certification achieved per year
- Previous technology experience across multiple verticals required (Security, CX, Cloud, Network, Mobility, AI, or IoT)
- Ability to travel as needed
Benefits: Telarus, Inc. provides paid holidays and personal time off. Employees have the opportunity to participate in a health, dental and vision plan, term life insurance, HSA or 125 Cafeteria Plan and 401k Plan.