What are the responsibilities and job description for the Partner Experience Advocate position at Telarus?
Headquarters is located in Sandy, Utah however this position is remote and can be worked from anywhere in the U.S.
Roles and Responsibilities
Primary functions of this role include but are not limited to;
- Handling incoming partner requests via the following:
- Microsoft Outlook
- Salesforce
- Phone calls
- General Telarus Questions
- Telarus Hub support and questions
- Recommend Technology Advisor training and discuss expectations in working with Telarus
- Maintain a relationship with Technology Advisors and Suppliers
- Attending Technology Advisor / Supplier meetings
- Participating and adding value
- Work Interdepartmentally
- Address simple commission questions
- Opportunity
lifecycle management within Salesforce
- Qualification
- Identification
- Quote routing within internal SF
- Tracking
- Follow up
- Recap sent to Technology Advisors
- Paperwork assistance as needed
- Order submission and Order Management engagement
- Funnel management
- Personal metric tracking
- Task and case management
- Strategic Technology Advisor/Supplier introductions dependent on opportunity
- Team Coverage (as needed)
Qualifications and Education Requirements
- Customer service background
- Microsoft Suite
- Intermediate computer knowledge
- Exceptional written and verbal skills
- Engaging phone presence
Preferred Skills
- Telecom experience 1 year
- Ability to multitask
- Detail oriented
- Self-Motivated
- Familiarity with Salesforce
- Strong Communication skills
- Ability to have challenging conversations
- Personable
- Team player
- Adaptable / Quick learner
- Independent problem solver
- Forward thinker
- Comprehension of
technology channel
program/B2B product offerings
Additional Notes
Headquarters is located in Sandy, Utah however this position is remote and can be worked from anywhere in the U.S.