What are the responsibilities and job description for the Cable Specialist position at Telarus?
Telarus was recently recognized by Inc. as a best workplace; our positive culture is our top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary and a comprehensive benefits plan, including 401 (k) with matching and flexible PTO.
Overall Responsibility:
Support Telarus agent pricing requests, monitor provisioning statuses for orders, and support immediate agent needs and activities for cable requests.
Key Areas of Responsibilities:
- Review and submit contracts for cable orders
- Update cable portals with order details
- Email partners with updates, need paper trail
- Employee must maintain consistent communication with the manager throughout his/her employment
- Communicate status updates of orders to the partner
- Provide installation and construction updates
- Proactively monitor provisioning statuses and address/escalate as needed
- Track order status and update as needed using the system Telarus provides
- Facilitate paperwork generation processes between the supplier and the agent
- Attend ongoing training with Suppliers to learn new product offerings
- Regular, consistent, predictable attendance is an essential job function
- Increase knowledge of the Telarus Back Office portal and tools
- Complete milestones competency testing within 90 days of employment
Qualifications and Education Requirements:
- Must have at least 4 years of work experience in an office, customer service, retail, or support desk role
- Extremely proficient with grammar, spelling, and writing
- Very detail-oriented and able to juggle new and ongoing customer needs
- Knows how to balance a warm, yet professional written tone and understands how it reflects our brand
- Technically savvy and able to learn new software platforms quickly
- Cool under pressure when faced with a backlog of work or frustrated customers
- Willingness to jump in and help on other projects, as needed
- Effective communicator via phone or email
- Effective listener
- Ability to manage multiple projects and identify/address individual issues
- Display the ability to think critically through issues to identify an appropriate solution
- Maintain a role of ethics and honesty
- 40 hours of continuing education per year
- Must have a background in managing email workload
Preferred Skills:
- Strong multitasking and organizational skills
- Self-motivated, proactive, forward thinker
- Excellent communication and interpersonal skills; approachable and personable
- Collaborative team player with a positive attitude
- Adaptable, quick learner, able to thrive in dynamic environments
Additional Notes:
No telecom experience needed, remote candidates/employees to travel to HQ 1x quarter if hired. Position is remote. Our company headquarters is located in Sandy, Utah.
Salary : $45,000 - $50,000