IT Support Technician II

Position: IT Support Technician II

Location: Oklahoma City, OK, 73108

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $26.00-$26.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.

Job Description:

Summary:

• IT Service Operations IT Support Partner will provide tier II level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure.
• This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
• Through utilizing ITLT best practices and our ServiceNow platform this position focuses on the support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners.
• This includes asset management for hardware devices.
• This role will also participate in IT related projects and deployments as needed.
• Support will be provided as during normal business hours, as well as occasional after-hours support.

Responsibilities:

• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
• Maintain client hardware lifecycle and asset management activities
• Provide partnership and support for IT related projects
• Complete minor and major incident management
• Support application and emerging technology deployment support
• Fulfill hardware and software requests
• Provide employee training related to employee used hardware and IT processes
• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
• Support technical solutions and ensure reliable, secure client endpoint devices.
• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.

Additional Responsibilities:

• List any site or regional additional responsibilities – Omit if there are none

Ideal Qualifications and Competencies:

• Bachelor’s or Associate degree in a related IT technical field
• IT experience providing technical customer support including troubleshooting computer hardware and software
• Experience with the ServiceNow platform
• Complete Lean 101 or equivalent training within 1 year of starting the position
• Ability to demonstrate outstanding customer service skills
• Strong oral and written communications skills
• Ability to demonstrate strong interpersonal skills
• Work Independently with minimal supervision
• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
• Ability to demonstrate strong organizational skills
• Excellent problem-solving and critical thinking skills
• Ability to follow documentation procedures
• Ability to demonstrate strong remote troubleshooting support skills
• Ability to evaluate priorities and drive effective time management
• Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)
• We offer competitive compensation and comprehensive benefits and programs.
• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.