Information Technology Operations - Technology Support Engineer

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Title: Information Technology Operations - Technology Support Engineer

Work Location: Hartford, CT 06103

Job Type: Temporary Assignment

Work Type: Hybrid

Duration: 11 Months

Pay rate: $40.74 - $43.74/Hr.

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project. The client is a company that provides health care services and is one of the largest pharmacy chains in the United States.

Responsibilities:

• AIX Administrator (Level 2) Administer and support AIX 7.1/7.2 on IBM Power systems, including system configuration, filesystem management, user administration, and OS hardening.
• Own L2 incident management, performing advanced troubleshooting for OS, filesystem, boot, SAN related, and application impacting issues; conduct root cause analysis and resolution.
• Execute AIX patching and maintenance using NIM, including TL/SP updates, OS upgrades, pre checks, execution, and post implementation validation.
• Administer VIOS environments, including vSCSI/NPIV configuration, SEA networking, backups (mksysb), recovery, upgrades, and connectivity troubleshooting.
• Manage and support PowerHA (HACMP) clusters, including health checks, failover/fallback activities, DR drills, and cluster issue resolution.
• Perform change management activities, including preparation and execution of standard and emergency changes, risk assessment, rollback planning, and release support.
• Support storage and filesystem operations, including SAN attached disks, multipathing, GPFS basic administration, and coordination with storage teams.
• Participate in infrastructure initiatives such as SAN migrations, firmware upgrades, DC/DR activities, audits (PCI/SOX), and platform remediation tasks.
• Maintain technical documentation, runbooks, SOPs, and environment details; provide knowledge transfer and guidance to L1 teams.
• Collaborate with application, network, storage, and L3/SME teams to ensure platform stability and meet SLA commitments.
• Provide on call and weekend support as required for production systems and critical changes.

Must-have skills:

• AIX
• VIOS/IBM Power Systems
• PowerHA/HACMP

Nice to Have:

• SAN/GPFS
• NIM
• L2 Production Support/ITIL Processes

Education needed:

• Bachelor's Degree

TekWissen® Group is an equal opportunity employer supporting workforce diversity.