End-user Computing Specialist II

Job Title: End-user Computing Specialist II

Location: Twin Falls, ID, 83301

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $32.6-$32.6/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description:

• Wood River - End-user Computing Specialist 2 Under direct supervision, the End User Computing Specialist 2 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity.
• This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

Responsibilities

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.
• Please note this is an in-field position that requires travel throughout the Magic Valley sites. Make sure all candidates are aware before submittal.
• The chosen candidate will work inside healthcare/hospital environments.
• This may involve occasional patient contact.
• Must be customer service-oriented.
• Occasional overnight travel to locations outside the Wood River area may be required.
• Candidate must have reliable transportation that can be used, as needed, during all shifts.
• Mileage reimbursement provided.
• Minimum of 3 years of applicable experience required.

Education

• may be considered in lieu of experience.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.