What are the responsibilities and job description for the Customer Support Executive position at TekWissen ®?
About the Role
The Customer Support role is essential in assisting clients with KYC and AML processes, ensuring that all customer interactions are handled with professionalism and efficiency.
Responsibilities
- Assist customers with KYC and AML inquiries.
- Provide timely and accurate information to clients.
- Maintain detailed records of customer interactions.
- Collaborate with compliance teams to ensure adherence to regulations.
- Identify and escalate issues as necessary.
Qualifications
- Bachelor's degree in Finance, Business, or a related field.
Required Skills
- Strong communication skills.
- Attention to detail.
- Ability to work in a fast-paced environment.
Preferred Skills
- Experience in customer support or financial services.
- Familiarity with KYC and AML regulations.