Business Analyst Customer Returns

Job Title: Business Analyst – Customer Returns

Work Location: Austin, TX 78728

Duration: 12 Months

Work Type: Temporary Assignment

Job Type: Hybrid

Pay Rate: $32.00-$32.00/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.

Job Description:

• We are looking for a highly analytical and collaborative Business Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment.
• This role will be responsible for documenting RMA related processes, systems, and tools as well support user acceptance testing of system enhancements.

Key Responsibilities

• Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
• Validate that delivered solutions meet business requirements and are ready for production deployment
• Analyze existing RMA workflows, systems, and tools to understand end-to-end processes
• Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials
• Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control
• Prepare, update, and format documentation to meet internal and external ISO audit requirements
• Track the impact of implemented process changes and refine documentation as needed
• Develop training materials to support adoption of RMA processes, tools, and documentation
• Act as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarification
• Participate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverables

Required Skills & Qualifications

• Demonstrated experience planning and executing User Acceptance Testing (UAT)
• Bachelor’s degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience
• 3 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
• Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
• Strong working knowledge of SAP and Salesforce
• Strong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear, concise documentation
• Demonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guides
• Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)

TekWissen® Group is an equal opportunity employer supporting workforce diversity.