What are the responsibilities and job description for the Business & Compliance Analyst - Customer Operations position at BizTek People, Inc. | APA International Placement Consultants?
Title: Business & Compliance Analyst - Customer
Operations
Duration: 6 Months
Location: Bee Cave, TX
Job Description
- Create all Customer Service
Training documentation is ready for go live, works with the Customer
Service Manager, Builder Services Manager and Trainer to provide training
materials to the team that will smooth the transition from UMS to UB4.
- Preps this documentation for
an internal content delivery site that is accessible and updatable by
Customer Service
- Creates screen documentation
for the Five9 implementation that will follow or run in tandem with the
implementation of UB4.
- Will participate in the user
role certification for UB4 making sure that the environment is ready to
serve our customers upon go live.
- Will coordinate evidence for
SOX Compliance in coordination with Dakota for the Business Controls
Office.