What are the responsibilities and job description for the Customer Relations Representative position at Tekweld?
Department: Client Relations
Position: Customer Service Representative
Job Type: Full Time
Job Description:
We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer service for our accounts within the Promotional Product industry. As a Client Relations Representative, your duties and responsibilities would include:
- Providing optimal customer service to our customers via phone and email
- Administer accurate, valid, and complete information by using the right tools/methods to build relationships and generate sales within the company.
- Follow procedures, guidelines, and policies.
- Assist our Inside Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed.
Requirements:
- High School diploma, general degree, or equivalent.
- Proficient in handling medium to high call and email volume.
- Experience working in Customer Service.
- Strong follow-up and follow-through skills.
- Advanced multi-tasking and time management skills.
- Excellent communication and presentation skills.
- Basic order/data entry skills are a plus.
- Competency in Google Suite (Sheets, Docs, Gmail, etc.).
- Energetic and lively personality.
- Bilingual is a plus, but not mandatory.