What are the responsibilities and job description for the Vendor And Quality Operations Support position at TEKsystems?
This is a 100% remote role but must provide some international coverage. The choice of shifts are:
5AM-1:30PM
11:30AM-8:00PM
Description
The Vendor & Quality Ops Support role monitors vendors deliveries across the company, supporting quality-driven projects and meticulously tracking and analyzing vendor Key Performance Indicators (KPIs), arbitrations and data to identify trends and escalate issues proactively. The role ensures strict adherence to established metrics and standards through audits, comprehensive reporting, and collaborative engagement with suppliers. Additionally, this role provides essential operational support, offering solutions related to processes, workflows, documentation, and internal tools, as well as assisting with vendor capacity communication and tool troubleshooting to ensure efficient project execution and continuous improvement across all localization efforts.
Responsibilities
This is a Contract position based out of San Jose, CA.
Pay And Benefits
The pay range for this position is $40.00 - $50.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 13, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
5AM-1:30PM
11:30AM-8:00PM
Description
The Vendor & Quality Ops Support role monitors vendors deliveries across the company, supporting quality-driven projects and meticulously tracking and analyzing vendor Key Performance Indicators (KPIs), arbitrations and data to identify trends and escalate issues proactively. The role ensures strict adherence to established metrics and standards through audits, comprehensive reporting, and collaborative engagement with suppliers. Additionally, this role provides essential operational support, offering solutions related to processes, workflows, documentation, and internal tools, as well as assisting with vendor capacity communication and tool troubleshooting to ensure efficient project execution and continuous improvement across all localization efforts.
Responsibilities
- Maintain localization quality frameworks, workflows, processes, and metrics to support scalable operations.
- Track, analyze, and verify linguistic and non-linguistic quality and operational KPIs and arbitrations for vendors, identifying trends, escalating issues, and ensuring data-driven improvements and reporting.
- Manage and maintain accurate and up-to-date quality control and localization labs documentation.
- Support the gathering of feedback and requirements from vendors and internal stakeholders to optimize quality control processes, workflows, and tooling, establishing effective feedback loops for continuous improvement.
- Conduct and support supplier quality audits, manage quality arbitration processes, and facilitate vendor KPI reviews.
- Manage vendor onboarding/offboarding processes and oversee vendor capacity communications.
- Provide operational support for globalization vendor resources, including tool troubleshooting and addressing inquiries from producers and Language Leads.
- Test and perform User Acceptance Testing (UAT) for both quality-related and vendor-related tool enhancements and features.
- Assist in planning and implementing quality evaluation and language services projects, managing project tasks, deliverables, and progress tracking.
- Coordinate administrative duties, including scheduling meetings, preparing support documentation, filing radar when needed, and engaging with stakeholders on project details and deliverables.
- Create and manage tasks within internal tracking systems.
- Co-host and participate in meetings related to vendor operations management.
This is a Contract position based out of San Jose, CA.
Pay And Benefits
The pay range for this position is $40.00 - $50.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 13, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $40 - $50