Tier 1 Helpdesk

Job Summary:

The Tier 1 Helpdesk Technician serves as the first point of contact for end users, providing technical support for Windows‑based systems, hardware, and common business applications. This role focuses on troubleshooting, incident documentation, and escalation while delivering excellent customer service.

Key Responsibilities:

• Provide first‑level technical support for Windows 10/11 operating systems
• Troubleshoot hardware issues (desktops, laptops, printers, peripherals)
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive
• Reset passwords and manage user accounts using Active Directory and Azure AD
• Resolve basic network issues (Wi‑Fi connectivity, VPN access, printer mapping)
• Log, track, and document incidents using a ticketing system (ServiceNow, Jira, Zendesk, etc.)
• Escalate unresolved issues to Tier 2/3 support with clear documentation
• Follow SLAs and organizational IT policies
• Assist with workstation setup, imaging, and user onboarding
• Maintain a high level of customer service and communication

Required Skills & Qualifications:

• 0–2 years of IT support or helpdesk experience
• Strong knowledge of Windows operating systems
• Basic understanding of networking concepts (TCP/IP, DNS, VPN)
• Familiarity with Active Directory user management
• Experience with Microsoft Office / Microsoft 365
• Strong troubleshooting and problem‑solving skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced support environment

Preferred Qualifications:

• IT certifications (CompTIA A , Network , Microsoft Fundamentals)
• Experience supporting remote users
• Exposure to ticketing systems and ITSM best practices
• Basic scripting or automation knowledge (PowerShell is a plus)

Work Environment:

• Office and/or remote support environment
• May require occasional after‑hours or on‑call support
• Frequent interaction with end users via phone, email, chat, and remote tools

Job Type & Location

This is a Contract position based out of Columbus, OH.

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Columbus,OH.

This position is anticipated to close on Apr 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.