What are the responsibilities and job description for the Technical Support Representative I (TSR1) position at TEKsystems?
Technical Support Representative I (TSR I) – Building Automation
Location: Round Rock, TX 78665
Work Environment: 100% On‑Site
Employment Type: 4‑Month Contract‑to‑Hire
Pay Rate: $21–$23/hour (commensurate with experience)
Pre‑Employment Requirement: Candidates must be willing to complete a background check and drug screening.
Role Overview
We’re hiring a Technical Support Representative I (TSR I) to support live commercial building operations across building automation, HVAC controls, and energy management systems. This is a hands‑on technical support role focused on real‑time diagnostics, alarm triage, and SLA‑driven decision‑making —not a general call center or basic desktop support position.
The ideal candidate has strong troubleshooting instincts, understands how building systems operate in production environments, and is comfortable navigating structured ticket queues while supporting mission‑critical facilities.
What You’ll Do
This is a Contract to Hire position based out of Round Rock, TX.
Pay And Benefits
The pay range for this position is $20.00 - $23.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Round Rock,TX.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Round Rock, TX 78665
Work Environment: 100% On‑Site
Employment Type: 4‑Month Contract‑to‑Hire
Pay Rate: $21–$23/hour (commensurate with experience)
Pre‑Employment Requirement: Candidates must be willing to complete a background check and drug screening.
Role Overview
We’re hiring a Technical Support Representative I (TSR I) to support live commercial building operations across building automation, HVAC controls, and energy management systems. This is a hands‑on technical support role focused on real‑time diagnostics, alarm triage, and SLA‑driven decision‑making —not a general call center or basic desktop support position.
The ideal candidate has strong troubleshooting instincts, understands how building systems operate in production environments, and is comfortable navigating structured ticket queues while supporting mission‑critical facilities.
What You’ll Do
- Provide first‑level technical support for Building Automation Systems (BAS), HVAC controls, lighting controls, and Energy Management Systems (EMS)
- Diagnose and triage:
- System and device alarms
- Offline devices and connectivity issues
- Scheduling and setpoint discrepancies
- Sensor, point, or control logic anomalies
- Manage tickets from creation through resolution, including prioritization, documentation, and closure
- Make dispatch and escalation decisions based on SLAs, system impact, and technical assessment
- Communicate clearly with subcontractors, internal teams, and facility contacts regarding system status and next steps
- Accurately document diagnostics, corrective actions, and outcomes
- Assist with system updates, portal maintenance, and operational support tasks as required
- High School Diploma or GED
- 1 year of experience in one or more of the following:
- Technical or systems support
- Building automation or facilities operations
- HVAC controls or controls troubleshooting
- Energy or operational support environments
- Demonstrated technical troubleshooting skills beyond basic desktop or call‑center support
- Ability to interpret alarms, connectivity issues, schedules, and control settings
- Experience working within ticketing systems or queue‑based support environments
- Proficiency with Microsoft Excel and Outlook
- Exposure to building systems and protocols such as:
- BAS / EMS platforms
- HVAC or lighting controls
- Niagara / Tridium, BACnet, Modbus
- JCI Metasys, Siemens Desigo, Schneider EcoStruxure
- Honeywell WEBs, Distech
- background in facilities operations, energy management, mechanical/electrical service, or smart building environments
- Experience working in SLA‑driven, operationally critical environments
- Clear pathway into controls engineering, energy management, or smart building operations
- Hands‑on exposure to modern building automation technologies
- Full benefits package upon conversion, including 401(k) with company match
- Long‑term career growth in a rapidly expanding and future‑focused industry
This is a Contract to Hire position based out of Round Rock, TX.
Pay And Benefits
The pay range for this position is $20.00 - $23.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Round Rock,TX.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $23