Systems Analyst (Service Desk), Weekend Night Shift

Description

Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm’s user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Friday - 12am - 1pm Sat. & Sun. 12am - 12:30pm Essential Duties and Responsibilities:

• Serve as initial point of contact for telephone and email inquiries regarding the Firm’s software, hardware, and remote technologies directed to the Information Technology department
• Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team
• Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets
• Serve as initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers, and remote technologies directed to the Information Technology department.
• Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach.
• Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination.
• Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential.
• Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams.
• Provide onsite desktop support, ensuring timely and effective resolution of users’ issues and technical needs.
• Provide occasional home visit support for attorneys in the Firm.
• Respond to occasional after-hours/emergency support requests as needed.
• Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals.
• Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory.
• Safely lift and transport equipment weighing up to 50 pounds.
• Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required:
• Experience providing telephone based technical support and/or desk side technical support.
• Ability to communicate technical subjects to non-technical staff.
• Proven track record of being detail-oriented, with outstanding follow-through.
• Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware.
• Experience supporting mobile devices or with Mobile Device Management platforms (Intune).
• Experience with entering and tracking tickets in an incident management system (ServiceNow).
• Knowledge of VOIP technology telephone system a plus.
• Experience with Active Directory and MS Exchange.
• Understanding the basic use of CMD and PowerShell.
• Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc).
• Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.).
• Strong adherence to IT compliance procedures and documentation standards.
• Knowledge of Audio/Visual systems a plus. Education and Experience:
• Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis).
• 1-3 years of experience in a technical environment.
• Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications.
• Prior law firm experience a plus.
• One or more of these certifications a plus: o MCITP: Enterprise Desktop Support Technician on Windows o MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook o PowerPoint or Access, Network preferred. o HDI HelpDesk Analyst Certification preferred. Working Conditions:
• Normal office environment with little exposure to excessive noise, dust, temperature, etc.
  
  
  

Skills

Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience

Top Skills Details

Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system

Additional Skills & Qualifications

Candidates must have excellent communication and customer service skills.

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of New York, NY.

Pay And Benefits

The pay range for this position is $90000.00 - $105000.00/yr.

Medical, Dental insurance, holiday pay, overtime pay, PTO, excellent retirement plan

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Apr 14, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.