Sr Salesforce / NCino Business Analyst

Role requires 4X on-site per week to Plano, TX - no exceptions. W2 ONLY.

Description

The nCino Senior Business Analyst will be responsible for translating strategic objectives into actionable user stories, managing user acceptance testing, and delivering data-driven insights to improve product adoption and effectiveness. With a strong focus on cross-functional collaboration, the role serves as a liaison between business stakeholders, nCino administrators, and training teams—ensuring clarity, accountability, and continuous improvement. Success in this role requires deep nCino experience, excellent communication skills, and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities

Requirements Gathering & Story Refinement

• Lead meetings with super users, stakeholders, and members of Management to gather detailed business requirements
• Document and translate business requirements into clear, actionable user stories with detailed acceptance criteria
• Manage user acceptance testing, drafting test scripts and coordinating with super users.
• Identify and track issues during user acceptance testing, escalating significant business decisions to the Product Owner or relevant stakeholder
• Analyze business processes and workflows to identify areas for improvement. Monitor and evaluate the effectiveness of implemented solutions.
  
  
  

Data Analysis & Reporting

• Analyze nCino usage, user survey results and feedback generating insights to improve user adoption.
• Monitor and evaluate the effectiveness of implemented solutions.
• Prepare actionable insights and provide clear reporting to inform backlog prioritization and product improvements.
• Prepare regular updates on backlog status, sprint progress, adoption metrics, and key decisions
• Collaborate with the Product Owner to define relevant KPIs; track and analyze these metrics to measure solution effectiveness and inform backlog prioritization
  
  
  

Training & Cross-Team Collaboration

• Act as a subject matter expert (SME) during training sessions, offering business context and clarifying requirements
• Collaborate with the training team to ensure accuracy and relevance of training materials and content.
• Collaborate closely with nCino admins and training team to ensure clear communication of technical issues, escalations, and resolutions.
• Serve as a communication bridge between nCino admins, training and business product owner for issue escalation and resolution tracking.
• Coordinate with nCino admins and training team to resolve issues, ensuring stakeholders receive timely updates and clarity.
  
  
  

Required Qualifications

Additional Skills & Qualifications

• Bachelor’s degree in information systems, business, finance, or a related field.
• 5 years of direct experience working with the nCino platform in a commercial or retail banking environment.
• Strong communication skills with the ability to translate technical detail for non-technical stakeholders.
• Proven ability to prioritize work, manage competing demands, and deliver in a fast-paced environment.
  
  
  

Preferred Qualifications

• nCino certifications (e.g., nCino Commercial Banking or Admin)
• Salesforce Admin or App Builder certification
• Experience with Azure DevOps (ADO)
• Experience with JIRA, Confluence, or other Agile project management tools
• Familiarity with banking regulations, credit policies, or loan servicing
  
  
  

Job Type & Location

This is a Contract position based out of Plano, TX.

Pay And Benefits

The pay range for this position is $65.00 - $85.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Plano,TX. Application Deadline This position is anticipated to close on Mar 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.