Service Analyst III

Job Description:

TEKsystems is partnering with a local client to support their continued business growth by adding a new member to their Service Support team.

In this role, you’ll be a key contributor in delivering advanced technical support and creating a seamless experience for end users. You’ll take ownership of complex technical issues, troubleshoot hardware and software challenges, and collaborate with cross-functional teams to drive effective solutions. This is a great opportunity for someone who enjoys problem-solving, teamwork, and making a meaningful impact.

You’ll also play a role in supporting team development and contributing to ongoing projects—making this a well-rounded, growth-oriented position.

What You’ll Do:

• Serve as a go-to support resource by monitoring incoming requests and quickly identifying and diagnosing issues
• Resolve technical incidents and service requests while maintaining accurate documentation in the ticketing system
• Troubleshoot and perform minor repairs on hardware, software, and peripheral equipment following established procedures
• Manage Level 2 and Level 3 support requests across multiple channels (phone, chat, ticketing systems), escalating when appropriate
• Deliver an exceptional customer experience through professional, friendly, and solution-oriented communication
• Identify root causes and implement both temporary workarounds and long-term solutions
• Collaborate with Business Technology teams to resolve complex technical challenges
• Contribute to project efforts including planning, requirements gathering, and pre-launch support readiness
• Participate in training initiatives and assist in mentoring other Service Analysts
• Document troubleshooting steps and solutions to build a strong internal knowledge base
• Proactively follow up with users to ensure full resolution and satisfaction
• Clearly communicate technical concepts in a way that is easy for end users to understand

Job Type & Location

This is a Contract to Hire position based out of Menasha, WI.

The pay range for this position is $20.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Menasha,WI.

This position is anticipated to close on Jun 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.