Senior IT Service Desk Technician

An Industrial/Manufacturing company in Fairview, OR is hiring a Senior IT Service Desk Analyst to join the team for a great long term opportunity!

Job Duties

• Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications (e.g. JD Edwards, custom applications, and SaaS).
• Manage the Service Desk system, including queue management, workflow, user and access management, system availability, and user experience
• Manage integration with other enterprise applications and IT systems
• Manage IT assets, including lifecycle processes
• Manage workplace assets (endpoints, licenses, user counts)
• Manage escalations between different support levels
• Support the creation and maintenance of the IT Service Catalog
  
  
  

Qualifications

• Must have a strong understanding of ITIL V3/V4 concepts and explain how you've used in the workplace to improve processes
• 3-5 years of experience supporting a Global organization in an IT Service Desk Analyst capacity
• Enterprise level IT support experience - high volume of users up to 1k-2k users
• Enterprise Application Support (preferably JD Edwards)
• Strongly preferred to have a Bachelor's degree in Information Technology, Computer Science or a related field
• Experience with industrial industry is a plus
• Workplace IT Certifications (MS-900, Comp TIA , MCSA) preferred
• ITIL V3/V4 training (certification preferred), with practical application of ITIL practices
• Proficient with Windows OS, Microsoft 365, network concepts, and common business applications
• Proficient with reporting and analytical tools (e.g. Power BI) for generating dashboards, KPIs, and operational insights
• If Interested: Please apply to the job application and email Derek at Dmautz @teksystems.com Job Type & Location This is a Contract to Hire position based out of Portland, OR.
  
  
  

Pay And Benefits

The pay range for this position is $30.00 - $38.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Apr 27, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.