What are the responsibilities and job description for the Project Manager – Field Service Operations (Broadband Services) position at TEKsystems?
Category: Operations / Field Operations Management
Related Titles for Market Match: Project Manager, IT Project Manager, Senior Project Manager, Technical Project Manager
Overview
A leading broadband provider is seeking a Project Manager to support Field Service Operations during the transition of residential installation and service activities to an outsourced vendor. This position plays a critical role in ensuring high‑quality home installation experiences for broadband, voice, and video services while maintaining consistent operational performance across the third‑party field workforce. The role is deeply rooted in broadband operational excellence, technician readiness, CPE deployment, and overall customer experience.
Position Summary
The Project Manager will oversee residential broadband installation and service operations following the outsourcing of field service responsibilities to a third‑party partner. This individual serves as the primary liaison between the broadband provider and the vendor, ensuring adherence to SLAs, quality metrics, and customer‑experience standards. The role requires hands‑on operational oversight and continuous performance evaluation in a fast‑paced broadband environment.
The Project Manager will manage the vendor relationship by leading weekly and monthly business reviews, reviewing KPI trends, and assessing performance across metrics such as on‑time arrival, completion accuracy, repeat service calls, technician productivity, signal‑level issues, and overall job quality. They will identify performance gaps, lead root‑cause analysis, and drive corrective actions that improve service delivery and customer satisfaction.
Daily responsibilities include coordinating operational execution, ensuring schedule alignment with network capacity, maintaining compliance with broadband technical standards, and supporting field readiness for residential installs. The role works cross‑functionally with engineering, customer care, network maintenance, supply chain, and leadership teams to resolve issues related to installation quality, provisioning, RF impairments, and CPE performance.
The Project Manager will also support strategic programs and technology initiatives, including enhancements to work‑force management platforms, routing systems, installation tools, and technician support applications. They will contribute to process improvements that streamline residential installation workflows, enhance technician efficiency, and improve overall service reliability.
Qualifications & Experience
Candidates should have strong experience within broadband or cable‑telecommunications field operations, with direct exposure to residential broadband installation practices, troubleshooting processes, and CPE activation standards. They should possess experience in vendor management, SLA interpretation, data analysis, and KPI reporting. Effective communication skills and the ability to present insights to leadership are critical. Experience with field service management tools, dispatch platforms, routing systems, or WFM applications is highly beneficial. A background in project or program management—preferably within an MSO or broadband environment—is preferred.
Employee Value Proposition
This organization promotes a purpose‑driven culture with strong leadership support, competitive benefits, and a collaborative environment centered on professional growth. Employees have the opportunity to work on impactful broadband initiatives and contribute to continuous improvement efforts across field operations.
Work Environment
Hybrid work model within a collaborative, values‑driven environment emphasizing communication, alignment, and partnership across operations, engineering, and field organizations.
Business Drivers / Customer Impact
A broadband provider has recently transitioned residential field service operations to an outsourced model and is adding a Project Manager to oversee vendor execution and ensure that installation quality and service performance meet customer expectations. This role directly influences customer satisfaction, technician effectiveness, and the successful implementation of the new operating model.
Reason for Opening
The organization shifted residential field service responsibilities to a third‑party provider and requires a broadband‑focused Project/Program Manager to oversee vendor performance, monitor service‑delivery KPIs, and maintain operational excellence across residential broadband installations and service calls.
Job Type & Location
This is a Contract position based out of Bethpage, NY.
Pay And Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Related Titles for Market Match: Project Manager, IT Project Manager, Senior Project Manager, Technical Project Manager
Overview
A leading broadband provider is seeking a Project Manager to support Field Service Operations during the transition of residential installation and service activities to an outsourced vendor. This position plays a critical role in ensuring high‑quality home installation experiences for broadband, voice, and video services while maintaining consistent operational performance across the third‑party field workforce. The role is deeply rooted in broadband operational excellence, technician readiness, CPE deployment, and overall customer experience.
Position Summary
The Project Manager will oversee residential broadband installation and service operations following the outsourcing of field service responsibilities to a third‑party partner. This individual serves as the primary liaison between the broadband provider and the vendor, ensuring adherence to SLAs, quality metrics, and customer‑experience standards. The role requires hands‑on operational oversight and continuous performance evaluation in a fast‑paced broadband environment.
The Project Manager will manage the vendor relationship by leading weekly and monthly business reviews, reviewing KPI trends, and assessing performance across metrics such as on‑time arrival, completion accuracy, repeat service calls, technician productivity, signal‑level issues, and overall job quality. They will identify performance gaps, lead root‑cause analysis, and drive corrective actions that improve service delivery and customer satisfaction.
Daily responsibilities include coordinating operational execution, ensuring schedule alignment with network capacity, maintaining compliance with broadband technical standards, and supporting field readiness for residential installs. The role works cross‑functionally with engineering, customer care, network maintenance, supply chain, and leadership teams to resolve issues related to installation quality, provisioning, RF impairments, and CPE performance.
The Project Manager will also support strategic programs and technology initiatives, including enhancements to work‑force management platforms, routing systems, installation tools, and technician support applications. They will contribute to process improvements that streamline residential installation workflows, enhance technician efficiency, and improve overall service reliability.
Qualifications & Experience
Candidates should have strong experience within broadband or cable‑telecommunications field operations, with direct exposure to residential broadband installation practices, troubleshooting processes, and CPE activation standards. They should possess experience in vendor management, SLA interpretation, data analysis, and KPI reporting. Effective communication skills and the ability to present insights to leadership are critical. Experience with field service management tools, dispatch platforms, routing systems, or WFM applications is highly beneficial. A background in project or program management—preferably within an MSO or broadband environment—is preferred.
Employee Value Proposition
This organization promotes a purpose‑driven culture with strong leadership support, competitive benefits, and a collaborative environment centered on professional growth. Employees have the opportunity to work on impactful broadband initiatives and contribute to continuous improvement efforts across field operations.
Work Environment
Hybrid work model within a collaborative, values‑driven environment emphasizing communication, alignment, and partnership across operations, engineering, and field organizations.
Business Drivers / Customer Impact
A broadband provider has recently transitioned residential field service operations to an outsourced model and is adding a Project Manager to oversee vendor execution and ensure that installation quality and service performance meet customer expectations. This role directly influences customer satisfaction, technician effectiveness, and the successful implementation of the new operating model.
Reason for Opening
The organization shifted residential field service responsibilities to a third‑party provider and requires a broadband‑focused Project/Program Manager to oversee vendor performance, monitor service‑delivery KPIs, and maintain operational excellence across residential broadband installations and service calls.
Job Type & Location
This is a Contract position based out of Bethpage, NY.
Pay And Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Bethpage,NY. Application Deadline This position is anticipated to close on Apr 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $45 - $50