Patient Financial Services Representative

Description

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
• Serve as the primary point of contact for patients regarding billing questions, insurance coverage, payment options, and financial responsibilities.
• Research and resolve complex billing inquiries by reviewing account histories and collaborating with relevant departments.
• Process patient payments, document all interactions accurately in the EMR system, and maintain confidentiality in accordance with HIPAA regulations.
• Contact patients proactively to discuss outstanding balances, negotiate payment arrangements, and monitor self-pay accounts for timely follow-up on delinquent accounts.
• Identify and resolve billing discrepancies that impact patient balances or payment delays.
• Conduct financial assessments to determine eligibility for internal financial assistance and administer charity care programs per established guidelines.
• Screen patients for eligibility in government programs (e.g., Medicaid, Medicare, CHIP) and guide them through the application process.
• Calculate patient financial responsibility estimates prior to services and ensure cost transparency.
• Coordinate with clinical teams to remove financial barriers and support patient access to care.
• Stay current on healthcare billing regulations, payer policies, and financial assistance programs to ensure compliance and informed support.
• Participate in continuous improvement initiatives to enhance workflow efficiency and the overall patient financial experience.
• Support team goals by contributing to collection targets, patient satisfaction, and account resolution metrics, while remaining cross-trained in other revenue cycle functions for backup support.
• Other duties as assigned.
  
  
  

Skills

microsoft office, hipaa, customer service, medicare, medicaid

Top Skills Details

microsoft office,hipaa,customer service

Additional Skills & Qualifications

• Associate's degree in Healthcare Administration, Finance, or a related field.
• 2 years of experience in healthcare revenue cycle billing.
• Demonstrated knowledge of medical terminology, billing procedures, and insurance concepts.
• Proficient in using healthcare billing software, CRM systems, and financial assistance program platforms.
• Proficient in Microsoft Office Suite, particularly Excel, with the ability to create and interpret spreadsheets and reports.
• Strong attention to detail and excellent organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Excellent verbal and written communication skills, including the ability to communicate complex information clearly and professionally.
• Customer service-oriented with the ability to handle sensitive financial discussions with empathy, discretion, and professionalism.
• Strong understanding of government healthcare programs and eligibility requirements, including Medicaid and Medicare.
• Working knowledge of HIPAA regulations and the Fair Debt Collection Practices Act (FDCPA).
  
  
  

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Portland, OR.

Pay And Benefits

The pay range for this position is $22.00 - $28.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 11, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.