Patient Account Representative/AR Follow-Up Specialist

The Patient Account Representative is responsible for timely and accurate follow-up on unpaid and denied insurance claims to ensure maximum reimbursement. This role works primarily out of EPIC work queues and Aged Trial Balance (ATB) reports, prioritizing high-dollar and aging accounts. The ideal candidate is detail-oriented, analytical, and proactive in resolving claim issues while identifying trends to prevent future denials.

Day-to-Day Responsibilities

• Work daily out of EPIC work queues and Aged Trial Balance (ATB) reports to resolve aged accounts efficiently
• Prioritize work by high-dollar balances and age of claims, organizing reports to address oldest accounts first
• Review accounts to determine payment status, denials, and next steps for follow-up
• Actively work insurance denials, including researching denial reasons and taking corrective action
• Request medical records as needed, coordinate with Medical Records, and upload documentation to payer portals
• Contact insurance companies to resolve unpaid or denied claims and obtain clarification when needed
• Reach out to patients to update or correct coordination of benefits (COB)
• Complete all necessary actions to ensure claims are processed and paid accurately
• Analyze denial and follow-up trends to identify recurring issues
• Collaborate with Kadisha and leadership to address root causes of denials and improve processes moving forward
  
  
  

Productivity & Performance Metrics

• Expected to work 50 accounts per day, depending on:
• Dollar amount of accounts
• Complexity of follow-up or denial reasons
• Productivity expectations may vary for higher-dollar or more complex claims
  
  

Systems & Tools

• EPIC (primary system)
• Insurance payer portals
• OnBase (document imaging and scanning system)
• Microsoft Excel (especially for ATB reporting and feedback tracking)
  
  
  

Required Experience

• Previous experience in medical billing, accounts receivable, or insurance follow-up
• Strong understanding of claim denials, follow-up processes, and insurance reimbursement
• Ability to analyze data and identify trends related to claim issues
• Experience working with electronic health record (EHR) systems, preferably EPIC
• Proficiency in Microsoft Excel and navigating multiple payer portals
• Strong organizational, communication, and problem-solving skills
  
  
  

Job Type & Location

This is a Contract to Hire position based out of Chesapeake, VA.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Chesapeake,VA.

Application Deadline

This position is anticipated to close on Apr 24, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.