NOC Analyst

Top Skills' Details

1. Customer Service & Proactiveness: Excellent customer service, promptness, responsibility, meeting SLAs, willingness to call clients and ask questions, proactive communication, and assertiveness.

2. Technical Aptitude: Basic knowledge of switching, routing, firewalls, IP connectivity, and familiarity with tools like SolarWinds, ConnectWise, Automate, ServiceNow, or ManageEngine.

3. Willingness to Learn & Adaptability: Eagerness to learn new technologies, ability to navigate and multitask in a fast-paced environment, and comfort with being uncomfortable.

4.Willing to work night shift

Description

Position Summary

The Level One Service Desk Technician (Network Support) serves as the first point of

contact for users experiencing network connectivity or infrastructure-related issues. This

role focuses on identifying, troubleshooting, and resolving basic network incidents, as well

as escalating more complex problems to higher-level engineers. The technician plays a key

role in maintaining stable and secure network operations across the organization.

Key Responsibilities

• Frontline Network Support:

o Respond to user reports of connectivity issues, VPN access failures, slow

network performance, or Wi-Fi disruptions.

o Provide first-line diagnostics for routers, switches, access points, and

cabling connectivity.

• Monitoring and Reporting:

o Use network monitoring tools (e.g., PRTG, SolarWinds, Nagios, or similar) to

identify and log potential network outages or degradations.

o Escalate recurring or major network issues to Level Two Network Technicians

or Network Engineers.

• Incident and Request Management:

o Accurately log and track tickets in the ITSM system (e.g., ServiceNow, Jira, or

ManageEngine).

o Ensure all incidents are categorized, prioritized, and updated in accordance

with Service Level Agreements (SLAs).

• Network Troubleshooting:

o Assist users with LAN/WAN connectivity, DNS/DHCP issues, and VPN setup

or password resets.

o Verify device configurations such as IP addressing, gateway, and VLAN

assignment under supervision.

o Conduct basic network cable testing and port tracing.

• User Device Support:

o Support endpoint network configurations (wired and wireless).

o Assist with configuration and testing of network printers, VoIP phones, and

other IP-enabled devices.

Job Type & Location

This is a Contract position based out of Anchorage, AK.

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Anchorage,AK.

This position is anticipated to close on Apr 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.