What are the responsibilities and job description for the MSR position at TEKsystems?
Job Title: Member Services Representative Job Description
This position requires responding to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. Your role will involve performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, as well as advising members of additional products and services that may meet their needs.
Responsibilities
Join the largest credit union in the world, serving the financial needs of military personnel and their families globally. With over 343 branches worldwide, you will be part of a team committed to providing excellent service in a high-volume contact center. Enjoy the flexibility of remote work while maintaining a healthy work-life balance.
Work Environment
These are remote opportunities, but candidates must reside within 60 miles of Suite 250, Virginia Beach, VA. The contact center operates 24/7/365, offering the flexibility to accommodate your personal or family life. Scheduled breaks and meals are structured, with most shifts being flexible to allow a one-hour variation in start and end times. You will be taking back-to-back phone calls for the majority of your shift, with potential call durations of up to four hours before your next break.
Job Type & Location
This is a Contract to Hire position based out of Virginia Beach, VA.
Pay And Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This position requires responding to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. Your role will involve performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, as well as advising members of additional products and services that may meet their needs.
Responsibilities
- Respond to inquiries and requests from members and other individuals.
- Provide information regarding products and services with knowledge and active listening.
- Adapt to multiple systems to ensure an optimal member experience.
- Perform transactions or related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs.
- Advise members of additional products and services that may meet their needs.
- Engage in positive member interactions to enhance customer service.
- Customer service expertise.
- Proficiency in data entry.
- Experience in handling inbound and outbound calls.
- Familiarity with call center operations.
- Ability to comply with policies in a high-volume, structured environment.
- Experience in a call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environment.
Join the largest credit union in the world, serving the financial needs of military personnel and their families globally. With over 343 branches worldwide, you will be part of a team committed to providing excellent service in a high-volume contact center. Enjoy the flexibility of remote work while maintaining a healthy work-life balance.
Work Environment
These are remote opportunities, but candidates must reside within 60 miles of Suite 250, Virginia Beach, VA. The contact center operates 24/7/365, offering the flexibility to accommodate your personal or family life. Scheduled breaks and meals are structured, with most shifts being flexible to allow a one-hour variation in start and end times. You will be taking back-to-back phone calls for the majority of your shift, with potential call durations of up to four hours before your next break.
Job Type & Location
This is a Contract to Hire position based out of Virginia Beach, VA.
Pay And Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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