What are the responsibilities and job description for the Manager Of End User Support position at TEKsystems?
Top Skills' Details
Team/Future:
The End User Support Manager will have roughly 10 direct reports and partner with 2 other peer managers. This employee will work onsite to support and lead the individuals under them onsite daily.
Duties
Manages all aspects of delivery and support related to PCs, laptops, printers and peripherals.
Participates and consults with business operating units to identify the IS implications of their strategic and
operating plans. Identify and recommend opportunities to leverage existing systems and/or new and emerging
technologies where appropriate.
Ensures system performance and service-level requirements are met.
Develops and maintains a culture that promotes service excellence and employee empowerment to act in the
best interest of IS customers who are directly caring for our patients.
Ensures a smooth transition of end user systems from implementation to production and on-going operational
support.
Promotes the philosophical direction of IS in the adoption of IT Service Management (ITSM) by
managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter
expertise within the team
Works with business operations teams to ensure good coordination of IS changes without impacting business
processes.
Participates in the annual external financial audit of security and controls and annual IS risk assessment across
the health system. Participates in internal audits, as appropriate, as identified in the annual audit plan.
Develops and implements action plans to address any gaps identified during the audit process.
Skills
management skills, desktop, windows, kpi, leadership communication, incident management, Lifecycle Management, Active directory, leadership development, AVD, servicenow
Top Skills Details
management skills,desktop,windows,kpi,leadership communication,incident management,Lifecycle Management
Additional Skills & Qualifications
Additional experience in a healthcare environment is preferred.
Experience Level
Intermediate Level
Job Type & Location
This is a Permanent position based out of Greenville, NC.
Pay And Benefits
The pay range for this position is $106000.00 - $176000.00/yr.
https://allin.ecuhealth.org/
Workplace Type
This is a fully onsite position in Greenville,NC.
Application Deadline
This position is anticipated to close on Feb 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Improving operational efficiency- operational management, customer service focused.
- Leadership- having managed a team of 10 employees, and 2 peers
- Knowledge within end user support (desktop, Windows 11, Mac, ServiceNow)
Team/Future:
The End User Support Manager will have roughly 10 direct reports and partner with 2 other peer managers. This employee will work onsite to support and lead the individuals under them onsite daily.
Duties
Manages all aspects of delivery and support related to PCs, laptops, printers and peripherals.
Participates and consults with business operating units to identify the IS implications of their strategic and
operating plans. Identify and recommend opportunities to leverage existing systems and/or new and emerging
technologies where appropriate.
Ensures system performance and service-level requirements are met.
Develops and maintains a culture that promotes service excellence and employee empowerment to act in the
best interest of IS customers who are directly caring for our patients.
Ensures a smooth transition of end user systems from implementation to production and on-going operational
support.
Promotes the philosophical direction of IS in the adoption of IT Service Management (ITSM) by
managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter
expertise within the team
Works with business operations teams to ensure good coordination of IS changes without impacting business
processes.
Participates in the annual external financial audit of security and controls and annual IS risk assessment across
the health system. Participates in internal audits, as appropriate, as identified in the annual audit plan.
Develops and implements action plans to address any gaps identified during the audit process.
Skills
management skills, desktop, windows, kpi, leadership communication, incident management, Lifecycle Management, Active directory, leadership development, AVD, servicenow
Top Skills Details
management skills,desktop,windows,kpi,leadership communication,incident management,Lifecycle Management
Additional Skills & Qualifications
Additional experience in a healthcare environment is preferred.
Experience Level
Intermediate Level
Job Type & Location
This is a Permanent position based out of Greenville, NC.
Pay And Benefits
The pay range for this position is $106000.00 - $176000.00/yr.
https://allin.ecuhealth.org/
Workplace Type
This is a fully onsite position in Greenville,NC.
Application Deadline
This position is anticipated to close on Feb 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $106,000 - $176,000