Hybrid - Customer Service Account Specialist

Customer Service Account Specialist

Summary

The Customer Service Account Specialist serves as an extension of the Sales team, managing customer accounts, processing orders, and delivering exceptional service in a fast‑paced environment. This role requires strong attention to detail, high‑volume transaction processing, and the ability to collaborate across departments to ensure timely and accurate account support.

Key Responsibilities

• Accurately receive and process customer orders via phone, fax, website, email, and EDI in a fast‑paced environment.
• Respond to customer inquiries regarding products, availability, pricing, and order status with professionalism and accuracy.
• Reconcile Dealer and National Accounts by auditing transactions, reviewing freight claims, validating proof of delivery, and processing credits and debits as needed.
• Resolve invoice discrepancies and ensure customer accounts remain current and accurate.
• Implement pricing updates, discounts, and special programs as requested by the Sales team.
• Process transactions involving government and municipal entities while ensuring compliance with policies and requirements.
• Collaborate closely with Sales and Credit teams to ensure accurate execution of pricing, programs, and account terms.
• Review, process, and release 200 delivery receipts daily with a high level of accuracy.
• Manage end‑user billing transactions.
• Provide online customer support for orders, invoices, credit card payments, and account inquiries.
• Proactively contact customers regarding backorders and coordinate timely releases in alignment with customer requests and company policy.
• Handle customer complaints effectively, partnering with internal departments to drive resolution.
• Work with the Supply Chain team to obtain freight quotes, track order status, and support inbound inventory needs.
• Generate customized daily and weekly reports using Microsoft Excel and Access.
• Support departmental operations to ensure continuous customer coverage and service excellence.
  
  
  

Required Skills & Competencies

• Call center customer service
• Customer account management
• High‑volume transaction processing
• Strong written and verbal communication
• Excellent problem‑solving, judgment, and decision‑making abilities
• Ability to manage multiple priorities with strong attention to detail
• Collaborative, team‑oriented mindset with a professional demeanor
  
  
  

Qualifications

• 2–3 years of experience in customer service, account management, or call center environments
• Proven ability to handle high call volumes while maintaining strong performance metrics
• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel and Word
• High school diploma or GED required
  
  
  

Preferred Experience

• Experience supporting sales teams or working in an order‑processing environment
• Exposure to EDI transactions, freight claims, or government account processing
  
  
  

#PriorityWest

Job Type & Location

This is a Contract to Hire position based out of Santa Ana, CA.

Pay And Benefits

The pay range for this position is $23.00 - $24.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Santa Ana,CA.

Application Deadline

This position is anticipated to close on Apr 18, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.