What are the responsibilities and job description for the Helpdesk Technician - Third Shift position at TEKsystems?
Overview
The Help Desk Technician provides first‑level technical support to end users, delivering timely issue resolution while maintaining a high standard of customer service.
Key Responsibilities
This is a Contract position based out of Boston, MA.
Pay And Benefits
The pay range for this position is $25.00 - $38.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Boston,MA.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Help Desk Technician provides first‑level technical support to end users, delivering timely issue resolution while maintaining a high standard of customer service.
Key Responsibilities
- Provide day‑to‑day support for end users, diagnosing and resolving hardware, software, and access issues both remotely and in person.
- Administer and support Active Directory, including user account creation, password resets, group memberships, and basic permissions.
- Support Microsoft 365 (O365) environments, assisting users with Outlook, Teams, OneDrive, SharePoint, and account troubleshooting.
- Perform remote troubleshooting using approved tools to efficiently resolve issues for off‑site and distributed users.
- Deliver professional, customer‑focused support, clearly communicating technical solutions to non‑technical users.
- Document incidents, resolutions, and procedures to support knowledge sharing and continuous improvement.
- Hands‑on experience with Active Directory (AD) user and group management
- Experience supporting Microsoft 365 / Office 365
- Strong ability to troubleshoot issues remotely
- Excellent customer‑facing and communication skills, with a service‑oriented mindset
- Prior help desk or technical support experience
- Experience working in a ticketing system
- Strong problem‑solving and time‑management skills
This is a Contract position based out of Boston, MA.
Pay And Benefits
The pay range for this position is $25.00 - $38.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Boston,MA.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $38