What are the responsibilities and job description for the Helpdesk Support Technician position at TEKsystems?
DescriptionOur client is looking for someone to support their end users on campus, including classroom technologies. Their current support team does not have the bandwidth to support all the buildings and the technology being utilized in these buildings. A lot of the tickets range from students having trouble loading software, getting applications activated and functioning, setting up projectors, laptop issues, software errors, streaming software questions, etc. Seeking a candidate who is a go-getter that takes initiative. This person will be responsible for working through tickets and whatever else is needed.SkillsTroubleshoot, Windows 7, Mac, hardware, ticketing system, servicenow, Help desk, Service desk, Windows 10Top Skills DetailsTroubleshoot, Windows 7, MacAdditional Skills & QualificationsCustomer service Ability to work through tickets and understand the priority based on the ticket case Ability to jump in runningExperience LevelEntry LevelJob Type & LocationThis is a Contract to Hire position based out of Greensboro, NC.Pay and BenefitsThe pay range for this position is $16.00 - $19.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Greensboro,NC.Application DeadlineThis position is anticipated to close on Mar 13, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $16 - $19