Front Office Receptionist

Description

Essential Functions and Responsibilities of the Job Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position. Must excel in communication (written & verbal), customer service and can work independently or as part of a team. Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow though. Can problem solve to logical conclusion, demonstrate initiative and is responsible. Greet, connect, and be an extraordinary host for each patient at arrival and departure/check-out at facility. Interact in a positive and constructive manner. Prioritize and multitask. Ensure Pre-Arrival patient process is complete. Assist new patients with Patient Information Forms. Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR. Maintain knowledge of insurance requirements including patient financial obligations. Demonstrate proficiency in computer management systems. Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol. Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner. Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues. Ensure patient areas are safe, clear, and free from hazards. Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed. Receive, file, sort, and distribute all incoming and outgoing materials appropriately. Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability. Other duties as assigned.

Skills

Administration, customer service, health care, Email, Administrative support

Top Skills Details

Administration,customer service,health care

Additional Skills & Qualifications

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork. Position Summary Responsible for the front office duties in support of all medical practices as assigned with every patient and team member interaction.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Laguna Beach,CA.

Application Deadline

This position is anticipated to close on Apr 25, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.