What are the responsibilities and job description for the Desktop Support position at TEKsystems?
Description
Job Description:
eBay is looking for a highly talented individual to join its EUS team.
The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
Responsibilities
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Top Skills Details
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Additional Skills & Qualifications
Customer Service oriented, friendly, and sincere. They are looking for people to be IT Consultants, rather than just someone who fixes their issues. The hope is that employees will feel comfortable consulting these technicians on issues, purchase, migrat
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of San Jose, CA.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in San Jose,CA.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description:
eBay is looking for a highly talented individual to join its EUS team.
The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
Responsibilities
- Day-to-day support operations for the end user
- Ensuring data integrity in the Asset Management system
- Providing enhanced support to users
- Disposal of end user hardware
- Proactively refresh End of Life (EOL) systems
- Provision computer assets in the new hire on boarding process
- Assist in remediating unhealthy SMS and AV clients
- Supporting video & teleconferencing hardware
- Review and disposition of end user hardware requests
- Representing the EUS team in global infrastructure improvement projects relating to end user devices and services
- Become a trusted advisor who consults with users on best practices and recommended courses of action
- Resolve issues confidently and quickly in an walkup IT lounge environment
- Learn, implement and train others on new technologies
- 1 years of desktop support experience, preferably in a medium to large end user environment
- Knowledge of universal client image creation, management and testing
- Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
- Proven ability working with cross functional teams
- Knowledge of client and server operating systems, and machine architectures in a Windows environment.
- Knowledge of client and system architecture for Mac is preferred.
- Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base
- Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.
- Expertise in configuration and use of iOS and Android devices
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Top Skills Details
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Additional Skills & Qualifications
Customer Service oriented, friendly, and sincere. They are looking for people to be IT Consultants, rather than just someone who fixes their issues. The hope is that employees will feel comfortable consulting these technicians on issues, purchase, migrat
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of San Jose, CA.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in San Jose,CA.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $25