What are the responsibilities and job description for the IT Desktop Support Specialist position at Aditi Consulting?
Payrate: $40.50 - $43.33/hr.
Skills:
- Work in an environment in which technicians will be motivated to provide best in class customer service.
- Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
- Strong application troubleshooting skills Advanced Knowledge and understanding of video conferencing equipment and usage.
- Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Able to provide desktop support to VP and C level executives.
- Windows 11, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Use of remote support tools such as GoTo Assist.
- Strong hardware and software troubleshooting skills in a fast paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Able to lift 50 lbs
Education:
- 4 years of experience in an IT Support role.
Pay Transparency: The typical base pay for this role across the U.S. is: $40.50 - $43.33/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
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Salary : $41 - $43