What are the responsibilities and job description for the Customer Service Representative position at TEKsystems?
About The Role
We are seeking a Customer Service Representative to join a growing, family‑owned organization. In this role, you will support customers by handling inbound calls regarding orders, providing status updates, and troubleshooting issues. You will also conduct outbound follow‑up calls and emails, assist the sales team with processing contracts and invoices, and support various administrative projects. You can expect to handle 40–50 calls per day while delivering a high level of service and professionalism.
Schedule: Monday–Friday | 7:00 AM–4:30 PM or 7:30 AM–5:00 PM (potential 8:00 AM start)
Hours: 45 hours per week
Training lasts approximately one month , combining workbook learning, shadowing, and hands‑on practice. Most new representatives feel confident by months 2–3 .
Key Responsibilities
This is a Contract to Hire position based out of MONONA, WI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in MONONA,WI.
Application Deadline
This position is anticipated to close on May 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a Customer Service Representative to join a growing, family‑owned organization. In this role, you will support customers by handling inbound calls regarding orders, providing status updates, and troubleshooting issues. You will also conduct outbound follow‑up calls and emails, assist the sales team with processing contracts and invoices, and support various administrative projects. You can expect to handle 40–50 calls per day while delivering a high level of service and professionalism.
Schedule: Monday–Friday | 7:00 AM–4:30 PM or 7:30 AM–5:00 PM (potential 8:00 AM start)
Hours: 45 hours per week
Training lasts approximately one month , combining workbook learning, shadowing, and hands‑on practice. Most new representatives feel confident by months 2–3 .
Key Responsibilities
- Answer inbound customer calls regarding orders, updates, and service issues
- Troubleshoot customer concerns and provide timely resolutions
- Conduct outbound calls and send follow‑up emails as needed
- Assist the sales team with processing contracts, invoices, and special projects
- Utilize Microsoft Outlook and internal systems to document interactions
- Collaborate with Customer Service, Sales, and Administrative teams to support overall workflow
- 1 year of customer service experience (Open to retail, restaurant, property management, or similar backgrounds)
- Proficiency in Microsoft Office Suite, especially Outlook
- Typing speed of 45 WPM
This is a Contract to Hire position based out of MONONA, WI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in MONONA,WI.
Application Deadline
This position is anticipated to close on May 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21