What are the responsibilities and job description for the Customer Service Representative - Technical Support position at TEKsystems?
We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe's, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries.
*Key Responsibilities:*
* Respond to customer calls and emails with professionalism and urgency.
* Troubleshoot product performance and application issues.
* Coordinate warranty returns and evaluate products for warranty eligibility.
* Process replacement orders or issue credits as needed.
* Maintain accurate records in SAP, Salesforce, and CAR systems.
* Communicate effectively with internal teams and escalate issues when necessary.
* Assist customers with product-related questions and documentation.
* Conduct internal and external product evaluation trainings (minimal travel).
* Help develop and maintain training materials.
*Schedule:* Monday-Friday, 7:30 AM-4:00 PM | Hybrid (WFH Wednesdays & Fridays)
*Training:* 2-4 weeks onsite, ideally 9:30 AM-6:00 PM
*Qualifications:*
* Experience with Salesforce and SAP preferred.
* Knowledge of pumps and plumbing is a plus.
* 1 years of customer service in any environment that includes product troubleshooting
* Strong communication and customer service skills.
*Team Environment:*
You'll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support*.*
*Job Type & Location*This is a Contract to Hire position based out of Delavan, WI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Delavan,WI.
*Application Deadline*This position is anticipated to close on Jan 16, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Key Responsibilities:*
* Respond to customer calls and emails with professionalism and urgency.
* Troubleshoot product performance and application issues.
* Coordinate warranty returns and evaluate products for warranty eligibility.
* Process replacement orders or issue credits as needed.
* Maintain accurate records in SAP, Salesforce, and CAR systems.
* Communicate effectively with internal teams and escalate issues when necessary.
* Assist customers with product-related questions and documentation.
* Conduct internal and external product evaluation trainings (minimal travel).
* Help develop and maintain training materials.
*Schedule:* Monday-Friday, 7:30 AM-4:00 PM | Hybrid (WFH Wednesdays & Fridays)
*Training:* 2-4 weeks onsite, ideally 9:30 AM-6:00 PM
*Qualifications:*
* Experience with Salesforce and SAP preferred.
* Knowledge of pumps and plumbing is a plus.
* 1 years of customer service in any environment that includes product troubleshooting
* Strong communication and customer service skills.
*Team Environment:*
You'll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support*.*
*Job Type & Location*This is a Contract to Hire position based out of Delavan, WI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Delavan,WI.
*Application Deadline*This position is anticipated to close on Jan 16, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21