Customer Service Order Entry Specialist

Description

This role focuses on customer service and data entry, supporting customers by phone and email with product and service–related inquiries. The position requires maintaining accurate customer records, updating account information, and resolving product or service issues with clarity and professionalism.

Key Responsibilities

• Engage with customers by answering product and service questions and providing helpful information.
• Maintain and update customer account records with accuracy.
• Resolve product or service concerns by:
  • Clarifying the customer’s issue
  • Identifying the root cause
  • Determining and explaining the best solution
  • Processing corrections or adjustments
  • Following up to ensure full resolution
• Process customer adjustments to maintain accurate financial account information.
• Recommend potential products or services by gathering and analyzing customer needs.
• Learn to navigate internal reports, portals, and ERP systems to provide accurate information on products, ETAs, and shipment tracking.

Technical Skills

• Proficient computer skills
• Intermediate Excel abilities, including:
  • Running simple reports
  • Navigating basic report structures
• Experience using Microsoft Outlook
• Familiarity with Microsoft Teams
• Experience with SAGE 100 is a plus

Relevant Experience

Order entry, customer support, retail, data entry, inbound calls, and general administrative support.

Pay

$22/hr

Monday-Friday on site, full time hours

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This is a Contract to Hire position based out of Valencia, CA.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Valencia,CA.

This position is anticipated to close on Apr 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.