What are the responsibilities and job description for the Customer Care Specialist (Hybrid) position at TEKsystems?
TEKsystems is now hiring a HYBRID Customer Service Specialist for a large US veterinary compounding pharmacy!
Description
Deliver customer service with kindness, empathy, understanding, and patience
Efficiently navigate patient and prescriber profiles across systems
Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
Cohesively work with a team, as well as independently
Ability to interact with team members across pharmacy and fulfillment facilities.
Maintain a positive and professional attitude while keeping our pet patients and customers front and center.
Additional Skills & Qualifications
New-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday.
Weeks 1–3: M–F, 8 AM–4:30 PM
Weeks 4–6: M–F, start times may be 9 AM or 10 AM. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.
The available shift after the six weeks of in-classroom training is 11:30 a.m. to 8:00 p.m. until the next shift bid, where this may change. The call center is open from 8:00am to 9:00pm M-F and 9-5pm Saturdays. This position will be on a hybrid basis and after on-site training it will require 2 days a week in office. You will work 1 Saturday/month (9 AM–5 PM), and 1 additional Sat/quarter.
Job Type & Location
This is a Contract position based out of Swedesboro, NJ.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Deliver customer service with kindness, empathy, understanding, and patience
Efficiently navigate patient and prescriber profiles across systems
Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
Cohesively work with a team, as well as independently
Ability to interact with team members across pharmacy and fulfillment facilities.
Maintain a positive and professional attitude while keeping our pet patients and customers front and center.
Additional Skills & Qualifications
- Strong customer service and communication skills
- Administration and data entry
- Willing to get a pharmacy technician license
- Comfortable training fully on-site and working a hybrid schedule
New-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday.
Weeks 1–3: M–F, 8 AM–4:30 PM
Weeks 4–6: M–F, start times may be 9 AM or 10 AM. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.
The available shift after the six weeks of in-classroom training is 11:30 a.m. to 8:00 p.m. until the next shift bid, where this may change. The call center is open from 8:00am to 9:00pm M-F and 9-5pm Saturdays. This position will be on a hybrid basis and after on-site training it will require 2 days a week in office. You will work 1 Saturday/month (9 AM–5 PM), and 1 additional Sat/quarter.
Job Type & Location
This is a Contract position based out of Swedesboro, NJ.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Swedesboro,NJ. Application Deadline This position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20