Client Services Specialist

Client Services Specialist (On‑Site)

📍 Tucson, AZ 85711

🏢 On‑site | Contract‑to‑Hire

About The Role

We’re hiring Client Services Specialists to join a growing, high‑volume customer support team in Tucson. In this role, you’ll handle inbound calls from customers who already have an existing loan and are calling in for assistance. This is a call‑center‑based, customer service role focused on billing support, payment processing, and account assistance. This opportunity is ideal for professionals with call center, billing, banking, or loan servicing experience who enjoy helping customers, multitasking, and working in a structured, fast‑paced environment.

What You’ll Do

• Handle a high volume of inbound customer service calls
• Answer customer questions and provide accurate, timely solutions
• Assist customers with ACH setup and cancellations
• Process payments, adjustments, and credits
• Calculate loan payments and explain billing details clearly
• Assist customers with logging into the online payment portal
• Process and manage mail correspondence
• Document all customer interactions accurately using internal systems
• Escalate issues appropriately while maintaining excellent customer care
  
  
  

Required Qualifications

• 2 years of call center experience
• Strong customer service and communication skills
• Comfortable handling 80 calls per day
• Proficient with computers, internet navigation, and multiple software applications
• Ability to learn quickly, multitask, and adapt to changing priorities
• Strong attendance, punctuality, and reliability
• Stable work history (short stints acceptable if explainable
  
  
  

Schedule & Training / All on‑site role

• Training:
• Week 1: Tuesday–Friday, 9:00 AM – 3:00 PM
• Week 2: Monday–Friday, 9:00 AM – 3:00 PM
• Week 3: Nesting on assigned schedule
• After training: Assigned schedule between 7:00 AM – 5:00 PM, Monday–Friday, based on business needs
• Overtime availability required when needed
  
  

Compensation & Growth

• Starting pay: $18.00/hour
• Contract‑to‑Hire opportunity
• Upon direct hire:
• $1.00 increase initially
• Up to $3.00 additional increases as skills and responsibilities are added
• Annual performance reviews with pay increase eligibility
  
  

Benefits & Perks

• Medical, Dental, Vision
• 401(k)
• Sick pay and paid holidays
• PTO accrual:
• Year 1: 40 hours
• After 2 years: 70 hours
• Years 3–5: 120 hours
• Twice‑monthly catered lunches
• Monthly incentives and gift card drawings
• Clear growth paths for high performers

Job Type & Location

This is a Contract to Hire position based out of Tucson, AZ.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tucson,AZ. Application Deadline This position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.