Call Center Trainer

Description

• Implement, facilitate, and monitor new and existing employee training programs.
• Plan, prepare, and manage training sessions for smooth execution and timely delivery.
• Lead and facilitate both classroom and virtual training sessions, ensuring engagement and comprehension across all levels.
• Provide feedback on employee progress and adjust training methods as necessary.
• Regularly update training plans, facilitator documents, and learner-facing materials for accuracy and relevance.
• Manage the Operations Trainers inbox, tracking and responding to training inquiries.
• Review and provide feedback on learning materials and communications created by team members.
• Maintain the documentation repository for claims processing and customer service to support training efforts.
• Collaborate with the Training Specialist II and Documentation and Training Specialist to design, maintain, and update training curricula and course materials.
• Serve as a backup for the Operations Documentation Specialist and Group Administration Training and Documentation Specialist as needed.
• Work with departments and leadership to plan, organize, and implement interdepartmental changes and process standardization.
• Develop and execute communication and documentation plans for process changes, system updates, and new initiatives.
• Recommend ideas for continuous process improvement, ensuring training aligns with operational needs.
• Provide recommendations and support to Operations leadership on employee development and training initiatives.
  
  
  

Skills

Training instruction, Training development, Project management, Operations management, Curriculum development, Training documentation, Training manual

Top Skills Details

Training instruction

Additional Skills & Qualifications

• Strong communication skills, with the ability to present clearly in both classroom and virtual settings.
• Comfortable providing and receiving constructive feedback for personal and professional growth.
• Ability to engage with diverse groups and ensure understanding across all staff levels.
• Excellent organizational skills to plan, prepare, and manage training sessions effectively.
• Adaptable in adjusting training methods based on employee progress and feedback.
• Collaborative mindset to work with departments and leadership on process improvements and interdepartmental changes.
• High attention to detail in maintaining accurate training plans, documentation, and materials.
• Efficient in managing multiple tasks, including inbox inquiries and documentation maintenance.
• Proactive in identifying opportunities for continuous improvement in training and operational processes.
• Willingness to travel to other sites in Washington State as needed.
• Ability to utilize systems and tools supporting contact center, claims, provider relations, and group administration (previous experience preferred).
• Two years of experience in Operations, Provider Relations, or healthcare/insurance-related fields; or one year of training experience, or equivalent education and experience.
  
  
  

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Spokane,WA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.