What are the responsibilities and job description for the Call Center Agent position at TEKsystems?
đ Customer Service Representative â Healthcare Call Center
Location: Plymouth, MI (Onsite Role)
Pay: $21/hr
Contract Duration: 6 Months with Strong Potential for FullâTime Hire
Schedule: Must be available 7 days/week between 5 AM â 10 PM (fixed schedule assigned after training)
About The Opportunity
Are you a customerâfocused problem solver with experience in a fastâpaced call center? Looking for a role with real career advancement, strong training, and longâterm stability?
Weâre hiring Healthcare Customer Service Representatives to support highâvolume inbound calls for a leading organization in the pharmacy benefits industry. Youâll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries.
This position offers industryâleading training, career paths across multiple departments, and opportunities for permanent employment with excellent benefits once converted.
What Youâll Do
â Handle inbound calls (50â100 per day) from members, providers, and partners
â Answer questions about prescription coverage, prior authorization, and general benefits
â Conduct necessary followâup calls
â Enter and update information with exceptional accuracy
â Navigate through multiple computer systems to document interactions
â Maintain strict confidentiality and professionalism
â Meet quality, accuracy, and performance goals
What Weâre Looking For
Required Experience
To be successful, candidates must have:
đź Training Schedule
MondayâFriday, 8:00 AM â 4:30 PM for 4 weeks (attendance required)
đ Training Requirements
đŻ Shift Bid
At the end of training, youâll receive your permanent schedule based on test performance.
Why Youâll Love This Opportunity
⨠Clear Paths for Career Growth
Many Contractors Have Grown Into Roles Such As
This is a Contract to Hire position based out of Plymouth, MI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Weâre a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weâre a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weâre strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weâre building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Plymouth, MI (Onsite Role)
Pay: $21/hr
Contract Duration: 6 Months with Strong Potential for FullâTime Hire
Schedule: Must be available 7 days/week between 5 AM â 10 PM (fixed schedule assigned after training)
About The Opportunity
Are you a customerâfocused problem solver with experience in a fastâpaced call center? Looking for a role with real career advancement, strong training, and longâterm stability?
Weâre hiring Healthcare Customer Service Representatives to support highâvolume inbound calls for a leading organization in the pharmacy benefits industry. Youâll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries.
This position offers industryâleading training, career paths across multiple departments, and opportunities for permanent employment with excellent benefits once converted.
What Youâll Do
â Handle inbound calls (50â100 per day) from members, providers, and partners
â Answer questions about prescription coverage, prior authorization, and general benefits
â Conduct necessary followâup calls
â Enter and update information with exceptional accuracy
â Navigate through multiple computer systems to document interactions
â Maintain strict confidentiality and professionalism
â Meet quality, accuracy, and performance goals
What Weâre Looking For
Required Experience
To be successful, candidates must have:
- 1 year of recent highâvolume call center experience (within the last 2â3 years)
- Steady work history (no jumpy resumes)
- Strong customer service and communication skills
- Ability to type at least 30 WPM
- Solid computer navigation and multitasking abilities
- Healthcare or medical call center experience is a big plus
- Pharmacy technician certification or bilingual skills are a plus (not required)
đź Training Schedule
MondayâFriday, 8:00 AM â 4:30 PM for 4 weeks (attendance required)
đ Training Requirements
- You will complete 4 tests
- Must average 90% or higher to pass
- Success is very achievable through participation, noteâtaking, and completing assignments
đŻ Shift Bid
At the end of training, youâll receive your permanent schedule based on test performance.
Why Youâll Love This Opportunity
⨠Clear Paths for Career Growth
Many Contractors Have Grown Into Roles Such As
- Prior Authorization
- Claims
- IT Support
- Workforce & Reporting
- Quality
- Team Lead, Supervisor, or Trainer
- Promotion to Tier 2 Agent â $22/hr
- Fullâtime conversion usually around 8â9 months
- Tuition reimbursement
- Quarterly bonuses
- Discounts on travel, theme parks, movies, and more
- Internal mobility across departments
This is a Contract to Hire position based out of Plymouth, MI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan â Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Weâre a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weâre a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weâre strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weâre building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21 - $22