What are the responsibilities and job description for the AV/Desktop Support Specialist position at TEKsystems?
Description
Our client is seeking a customer-focused AV/Desktop Support Specialist to join their IT support team. This role will primarily support our client's network of over 100 video conferencing rooms in the Harrisburg area. The successful candidate will also provide general desktop and IT support when AV needs are not active.
Required Technical Skills
Strong understanding of AV hardware and signal flow.
Experience with enterprise video conferencing systems.
Familiarity with AV control systems and basic programming/configuration.
Knowledge of networking fundamentals and AV-over-IP concepts.
Proficiency in Windows OS and desktop support tools.
Location: Harrisburg, PA (with remote support responsibilities statewide)
Additional Skills & Qualifications
Audio-Visual Support
Install, configure, and maintain AV equipment including projectors, microphones, speakers, video walls, and control systems.
Provide technical support for video conferencing platforms such as Zoom Rooms, Microsoft Teams Rooms, Cisco Webex, and Polycom.
Troubleshoot AV signal flow and cabling issues (HDMI, VGA, DisplayPort, XLR, Cat5/6, fiber optics).
Configure and maintain AV control systems (e.g., Crestron, AMX, Extron).
Collaborate with field staff to remotely support AV setups across the state.
Desktop & IT Support
Provide Tier 1 and Tier 2 support for Windows-based desktops, laptops, and peripherals.
Assist with software installation, updates, and troubleshooting.
Support basic networking tasks including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
Utilize remote support tools such as Microsoft Remote Desktop to assist users statewide.
Soft Skills
Excellent communication skills with both technical and non-technical users.
Strong customer service orientation and professional demeanor.
Effective time management, especially during live events or meetings.
High attention to detail in setup and troubleshooting.
Collaborative mindset for working with IT, facilities, and event teams.
Certifications in AV technologies (e.g., CTS, Crestron, Extron).
Job Type & Location
This is a Contract position based out of Harrisburg, PA.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
This is a fully onsite position in Harrisburg,PA.
Application Deadline
This position is anticipated to close on Nov 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is seeking a customer-focused AV/Desktop Support Specialist to join their IT support team. This role will primarily support our client's network of over 100 video conferencing rooms in the Harrisburg area. The successful candidate will also provide general desktop and IT support when AV needs are not active.
Required Technical Skills
Strong understanding of AV hardware and signal flow.
Experience with enterprise video conferencing systems.
Familiarity with AV control systems and basic programming/configuration.
Knowledge of networking fundamentals and AV-over-IP concepts.
Proficiency in Windows OS and desktop support tools.
Location: Harrisburg, PA (with remote support responsibilities statewide)
Additional Skills & Qualifications
Audio-Visual Support
Install, configure, and maintain AV equipment including projectors, microphones, speakers, video walls, and control systems.
Provide technical support for video conferencing platforms such as Zoom Rooms, Microsoft Teams Rooms, Cisco Webex, and Polycom.
Troubleshoot AV signal flow and cabling issues (HDMI, VGA, DisplayPort, XLR, Cat5/6, fiber optics).
Configure and maintain AV control systems (e.g., Crestron, AMX, Extron).
Collaborate with field staff to remotely support AV setups across the state.
Desktop & IT Support
Provide Tier 1 and Tier 2 support for Windows-based desktops, laptops, and peripherals.
Assist with software installation, updates, and troubleshooting.
Support basic networking tasks including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
Utilize remote support tools such as Microsoft Remote Desktop to assist users statewide.
Soft Skills
Excellent communication skills with both technical and non-technical users.
Strong customer service orientation and professional demeanor.
Effective time management, especially during live events or meetings.
High attention to detail in setup and troubleshooting.
Collaborative mindset for working with IT, facilities, and event teams.
Certifications in AV technologies (e.g., CTS, Crestron, Extron).
Job Type & Location
This is a Contract position based out of Harrisburg, PA.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Harrisburg,PA.
Application Deadline
This position is anticipated to close on Nov 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20
