What are the responsibilities and job description for the Automotive Claims Agent position at TEKsystems?
Automotive Claims Representative
Bring Your Automotive Experience Into a Corporate Office Role
100% On‑Site | Corporate Office Environment
Why This Role Is a Great Transition from the Shop or Dealership
If you have experience working in an automotive dealership, repair shop, or service department and are looking to move into a professional corporate office environment , this role allows you to apply your automotive knowledge without the physical demands of the shop floor. You’ll use your understanding of vehicle systems, diagnostics, repairs, and warranties to support customers and dealers while working regular hours in a collaborative office setting.
Position Overview
The Automotive Claims Representative supports customers and automotive dealers by reviewing and resolving vehicle service contract (VSC) claims. This role combines customer service, problem‑solving, and automotive expertise to evaluate coverage, repairs, and claim eligibility. Representatives handle a high volume of inbound calls and work closely with dealerships, repair facilities, and inspection partners to make informed decisions on automotive repairs.
What You’ll Do
This Position Is Well‑suited For Candidates Coming From
Required Skills & Experience
Job Type & Location
This is a Contract position based out of Torrance, CA.
Pay And Benefits
The pay range for this position is $29.67 - $29.67/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Torrance,CA.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Bring Your Automotive Experience Into a Corporate Office Role
100% On‑Site | Corporate Office Environment
Why This Role Is a Great Transition from the Shop or Dealership
If you have experience working in an automotive dealership, repair shop, or service department and are looking to move into a professional corporate office environment , this role allows you to apply your automotive knowledge without the physical demands of the shop floor. You’ll use your understanding of vehicle systems, diagnostics, repairs, and warranties to support customers and dealers while working regular hours in a collaborative office setting.
Position Overview
The Automotive Claims Representative supports customers and automotive dealers by reviewing and resolving vehicle service contract (VSC) claims. This role combines customer service, problem‑solving, and automotive expertise to evaluate coverage, repairs, and claim eligibility. Representatives handle a high volume of inbound calls and work closely with dealerships, repair facilities, and inspection partners to make informed decisions on automotive repairs.
What You’ll Do
- Handle 35 inbound calls per day from dealers and customers regarding vehicle service contracts
- Apply your automotive knowledge to review diagnostics, repair recommendations, and service contract coverage
- Evaluate and manage complex, high‑dollar repair claims with accuracy and professionalism
- Explain coverage, exclusions, policies, and procedures in a clear, customer‑friendly manner
- Work directly with dealership service departments, independent repair facilities, and inspection companies
- Analyze claim details, labor operations, part applications, and flat‑rate time configurations
- Accurately document claim activity and call notes while multitasking across multiple systems
- Process contract cancellations and correspondence in a timely and accurate manner
- Collaborate with a team of claims professionals in a structured corporate environment
- Participate in rotating team assignments and administrative tasks as needed
This Position Is Well‑suited For Candidates Coming From
- Automotive dealerships (service advisor, warranty administrator, technician, service manager)
- Independent automotive repair shops
- Vehicle service contract or extended warranty claims environments
Required Skills & Experience
- Strong customer service and problem‑resolution skills
- Ability to multitask and work across multiple computer systems
- Attention to detail and willingness to receive coaching
- Clear, professional verbal and written communication skills
- Ability to analyze repair information and make sound decisions
- Working knowledge of vehicle operations, repairs, and warranty concepts
- 5 years of automotive‑related experience, such as:
- Dealership service or warranty operations
- Independent repair shop experience
- Vehicle service contract or claims processing
- Associate degree in Automotive Technology or ASE Certification (preferred, not required)
- Previous leadership or mentoring experience
- Strong negotiation and interpersonal skills
- Understanding of automotive diagnostics, repair procedures, and labor operations
- Experience reviewing service contract coverage, part numbers, and repair eligibility
- Proficiency with Microsoft Word and Excel; ability to learn internal claims systems and dealer portals
- Monday–Friday with a rotating Saturday shift (approximately once every two months)
- One weekday off during weeks that include a Saturday shift
- Shift options (assigned based on business need):
- 5:55 AM – 2:55 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- Saturday: 7:00 AM – 3:30 PM
- New hires typically start on a mid‑shift
- 100% on‑site corporate office, cubicle‑based setting
- A stable, professional office environment
- Consistent schedule and predictable hours
- Opportunity to move away from physical shop work
- Career growth within automotive claims and corporate operations
- On‑site amenities and a unique workplace featuring classic automobiles open to the public
Job Type & Location
This is a Contract position based out of Torrance, CA.
Pay And Benefits
The pay range for this position is $29.67 - $29.67/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Torrance,CA.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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