Administrative Specialist (Healthcare) - Weekly Pay - Hiring Now!

Job Title: Case Resolution Specialist (Entry Level)

Position Summary

The Case Resolution Specialist is responsible for assisting in the review, analysis, and resolution of member and provider appeals, inquiries, and grievances. This role supports organizational objectives by applying internal policies, contractual obligations, and regulatory requirements while delivering high-quality customer service. The specialist works collaboratively with supervisors, coordinators, and internal stakeholders to ensure timely, compliant, and member-focused resolutions.

Key Responsibilities

• Conduct detailed analysis of complex and sensitive member and provider appeals, inquiries, and grievances in accordance with internal policies, contractual provisions, and regulatory requirements.
• Gather and evaluate facts from internal systems and external resources to develop a complete understanding of each case.
• Prepare and present clear, thorough explanations of member or provider concerns, positions, and outcomes to supervisors and decision-makers.
• Serve as a liaison between members, providers, and internal departments to support effective communication and resolution outcomes.
• Identify recurring issues, trends, or member education needs and report findings to management, including recommendations for improvement.
• Assist with the review and communication of new regulations, standards, or business changes impacting member advocacy and appeal processes.
• Support coordination of process or policy changes across departments as directed by management.
• Provide professional, empathetic customer service via inbound calls and written correspondence.
  
  
  

Required Skills & Competencies

• Strong customer service orientation with the ability to handle sensitive and complex situations professionally.
• Effective verbal and written communication skills.
• Problem identification, critical thinking, and resolution skills.
• Ability to work in a call center or inbound customer support environment.
• Basic proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong attention to detail and ability to manage multiple cases efficiently.
  
  
  

Education & Experience

Minimum Qualifications

• Bachelor’s degree and one (1) year of related work experience; or an equivalent combination of education and experience.
  
  
  

Preferred Qualifications

• Experience in the healthcare industry.
• Experience in customer service or customer support roles.
• Demonstrated ability to analyze information and make sound recommendations.
  
  
  

Experience Level

• Entry Level
  
  
  

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay And Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Apr 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.