$24/hr Mortgage Loss Mitigation

Role Overview

This is a contract Loss Mitigation Single Point of Contact (SPOC) role supporting borrowers who are experiencing financial hardship. You’ll be the borrower’s primary contact—guiding them through loss mitigation options while ensuring every step follows investor rules, regulatory guidelines, and internal procedures.

This role is detail‑heavy, customer‑facing, and metrics‑driven. Accuracy, consistency, and clear communication matter every day.

What You’ll Be Doing

• Serve as the main point of contact for borrowers in loss mitigation.
• Explain available home‑retention options in clear, simple terms.
• Collect, track, and follow up on required documents.
• Communicate approval and denial outcomes accurately and on time.
• Monitor trial payment plans and loan status for timeliness.
• Document every interaction clearly within the servicing system.
• Work closely with internal teams to prevent dual‑tracking.
• Handle escalated borrower calls with patience and professionalism.
• Participate in call quality and continuous‑improvement reviews.
• Support audits and exams by preparing and validating documentation.
  
  
  

Pay, Schedule & Logistics

• Pay: $24.00 per hour
• Contract Length: 6 months
• Work Setting: 100% Remote
• Work Authorization: Must be authorized to work for any employer in the U.S.
  
  
  

What Success Looks Like

• Borrowers receive timely, accurate, and compliant guidance.
• Files move through the process without delays or documentation gaps.
• Communications are clear, complete, and well‑documented.
• Regulatory and investor guidelines are followed without exception.
• Performance metrics are consistently met in a fast‑paced environment.
  
  
  

Requirements

Must‑Have

• 2 years of hands‑on loss mitigation experience.
• Strong knowledge of conventional and government loan programs.
• Working understanding of mortgage loan documents and workflows.
• Experience following written SOPs and regulatory guidelines.
• Excellent verbal and written communication skills.
• Ability to manage a high volume of files with strong attention to detail.
• Proficiency with Word, Excel, Outlook, and data‑entry systems.
• Comfort working with borrowers under financial and emotional stress.
  
  
  

Nice‑to‑Have

• Bachelor’s degree.
• Knowledge of CFPB, FCRA, TCPA, and FDCPA standards.
• Experience with document retention or servicing systems.
• Advanced math skills and 10‑key by touch.
  
  
  

Who Will Thrive

• You stay organized, calm, and accurate—even under pressure.
• You value doing things the right way, every time.
• You’re comfortable having difficult conversations with empathy.
• You enjoy structured processes, clear rules, and measurable goals.
• You take ownership of your work and follow through on commitments.
  
  
  

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay And Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility Requirements Apply To Some Benefits And May Depend On Your Job Classification And Length Of Employment. Benefits Are Subject To Change And May Be Subject To Specific Elections, Plan, Or Program Terms. If Eligible, The Benefits Available For This Temporary Role May Include The Following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 25, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.