What are the responsibilities and job description for the Help Desk Technician position at TEKsystems c/o Allegis Group?
Help Desk Technician | Franklin, TN | Hybrid | 12-Month Contract
We are looking for a Help Desk Technician to join a fast-paced support team based in Franklin, TN. This is a 12-month contract opportunity with a hybrid schedule - you'll be on-site five days a week for the first month, then transition to three days on-site and two days remote.
This is a great opportunity for someone looking to build hands-on desktop support experience while working alongside technicians and taking on projects that expand your IT skill set.
What You'll Be Doing
You'll be providing Tier 1 technical support to corporate employees across the U.S., Canada, and Mexico. Day to day, that looks like password resets, VPN troubleshooting, laptop imaging and setup for new users, printer support, and remote assistance via email and phone. The team handles roughly 1,000 to 1,100 tickets per week through ServiceNow, so you'll need to be comfortable creating, updating, and closing tickets within that platform.
What We're Looking For
Strong candidates will have experience with Tier 1 technical support, particularly in a remote or email-heavy environment. You should be comfortable working in Microsoft Office 365 and Windows, with a solid understanding of basic networking concepts and laptop hardware. Experience with PC imaging and a call centers are a plus.
Key Skills
Details
Interested? Apply now or reach out directly to learn more.
Job Type & Location
This is a Contract position based out of Franklin, TN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Franklin,TN.
Application Deadline
This position is anticipated to close on May 26, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
We are looking for a Help Desk Technician to join a fast-paced support team based in Franklin, TN. This is a 12-month contract opportunity with a hybrid schedule - you'll be on-site five days a week for the first month, then transition to three days on-site and two days remote.
This is a great opportunity for someone looking to build hands-on desktop support experience while working alongside technicians and taking on projects that expand your IT skill set.
What You'll Be Doing
You'll be providing Tier 1 technical support to corporate employees across the U.S., Canada, and Mexico. Day to day, that looks like password resets, VPN troubleshooting, laptop imaging and setup for new users, printer support, and remote assistance via email and phone. The team handles roughly 1,000 to 1,100 tickets per week through ServiceNow, so you'll need to be comfortable creating, updating, and closing tickets within that platform.
What We're Looking For
Strong candidates will have experience with Tier 1 technical support, particularly in a remote or email-heavy environment. You should be comfortable working in Microsoft Office 365 and Windows, with a solid understanding of basic networking concepts and laptop hardware. Experience with PC imaging and a call centers are a plus.
Key Skills
- Tier 1 technical support
- ServiceNow ticketing
- Microsoft Office 365 and Windows
- Basic networking concepts
- Printer and laptop hardware support
- PC imaging (preferred)
- Call center experience (preferred)
Details
- Location: Franklin, TN 37067
- Contract Length: 12 months
- Work Schedule: Hybrid (on-site 5x/week for month one, then 3x on-site and 2x remote)
Interested? Apply now or reach out directly to learn more.
Job Type & Location
This is a Contract position based out of Franklin, TN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Franklin,TN.
Application Deadline
This position is anticipated to close on May 26, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $1,000 - $1,100